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Odoo do not give us customer support and never get our money back
February 04, 2021

Odoo do not give us customer support and never get our money back

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Odoo

We bought Odoo ERP to be used across the whole organization. But within the 14 days after accepting the contract and made payment, we decided to cancel it because the service they were offering us was not as we expect for a ERP consultant.
  • intuitive ERP
  • good price
  • customer support is horrible and slow
  • the accounting department never contact us for returning the money we paid them
  • they are not answering our emails and calls to solve the problem
  • the post selling service is not working with us and we are very disappointed
  • Negative impact
I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.

Do you think Odoo delivers good value for the price?

Not sure

Are you happy with Odoo's feature set?

No

Did Odoo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Odoo go as expected?

No

Would you buy Odoo again?

No

Because we had a bad experience
Because we never received the support
We can not say how Odoo works well because we never start to use it, but the customer service have to be improved. So the client can have the communication it needs with the company at any time, even if it is in order to cancel the service and to receive the money back. It is just the way companies operate, they return the money within the 14 days after the payment if it is decided to cancel it.

Odoo Feature Ratings

General Ledger and Configurable Accounting ()
Not Rated
Subledger and Financial Process ()
Not Rated
Inventory Management ()
Not Rated
Not Rated
Cost of goods sold
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Award Lifecycle Management
Not Rated
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated