July 03, 2019


Ron Newby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

ON24 is used by corporate marketing and all international subsidiaries. Additionally, marketing creates programs for our Medical and Scientific Affairs group. Our webinar program started with Go-to-Meeting and then migrated to WebEx when our IT director turned over. Webex was a disaster; there are too many things to go wrong, especially in the hands of so many users. We have had virtually no glitches since implementing this solution.
  • Lead generation
  • It's easy to set up and implement.
  • High quality outputs.
  • Many of our presenters are from outside the company. ON24's interface makes it easy for even first time users.
  • Most of our programs are simu-live or on-demand, removing the stress of launching a program. See the experience with Webex.
  • The SalesForce.com interface is extremely unreliable. We have 9 support incidents with Scribe. Their support is very poor.
  • We have no other recommendations for improvement.
We use SalesForce.com and Pardot. ON24 registration is supposed to flow seamlessly using Scribe. It is not reliable, and the company support is not responsive.
We are very happy with the product's performance. We have not experienced any issues.
  • We are getting very good engagement with participants.
  • We have been successful in most cases, driving attendance and using the post-program on-demand marketing to extend the value.
ON24 is easier to set up, is more reliable, and presents a more polished and professional output.
Our targets, hospital medical professionals and veterinarians, have schedules that do not allow for live programs. On-demand is the perfect solution, and the ability to add handouts is a strong feature.

ON24 Feature Ratings

Audience polling
Not Rated
Branding options
Integration to Marketing Automation
Participant roles & permissions
Confidential attendee list
Calendar integration
Record meetings / events
Event registration