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It's a good option for mass e-mail delivery at a competitive price
November 06, 2018

It's a good option for mass e-mail delivery at a competitive price

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Dyn Email

We use Dyn Email to deliver both transactional and bulk newsletter communications to end users.
  • Easy to set up API
  • Basic reporting available
  • Advanced reporting and troubleshooting
  • More user-friendly portal for power users (easy to switch between subaccounts without losing information, direct URLs, better reporting visualization)
  • Simplified support ticket submission process (less manual input, like my e-mail address, etc.)
  • Setup is easy and requires little engineering investment.
  • Deliverability issues have little visibility. Troubleshooting takes quite some time.
  • Shared transactional IP pools reputation sometimes suffer from other users performance. Such situations, again, have very little transparency.
Some questions or requests may go amiss. Keeping important stakeholders in copy of communication is something that is not guaranteed and there is no way to assure this at time of ticket creation.
The tool is relatively well suited to send mass e-mail campaigns that require little monitoring and have a straightforward setup.

Less suited if there are specific edge cases or a complex setup. Monitoring and contracts with inbox providers are not very transparent/have overlaps. Delivery and reputation handling in this scenario do not have a clear owner.

Oracle Dyn Email Feature Ratings