Working in Healthcare this has been a literal lifesaver.
December 12, 2018

Working in Healthcare this has been a literal lifesaver.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Palo Alto Networks WildFire

We are using Wildfire to protect our network at several layers, we're using it on our edge networks to protect from threats on the internet as well as protecting our internal client networks from threats that may exist in our shared services environment or each other in the case of a few specific clients who are allowed to talk to each other. Additionally we use it to protect our corporate presence from the internet as well as our remote hosting environment. Wildfire has proven to be a lifesaver through several zero-day events including wanna-cry.

Pros

  • Detecting malware
  • Zero-day threat prevention
  • Keeping you up to date with the latest threats

Cons

  • Cost
  • I would personally like to see more JSON support in the API rather than XML, but that's being very nitpicky
  • Protected us and our clients from Wanna-Cry!
  • Made for a more secure network.
  • Allows us to provide multiple clients with shared services while protecting us and all of our clients from the latest threats.
Palo Alto and Wildfire are kind of unique, they give you much deeper inspection then was previously available with ASAs or really any sort of traditional firewall. Once they introduced the application aware firewalls that are capable of utilizing Wildfire it was a game changer and has made us able to react to new threats quicker than ever before by catching them before they make it into the network rather than after they've made it into the network and infected a host.
Palo Alto Networks Wildfire is well suited for pretty much anywhere that you need the latest and greatest network security. It is extremely good at protecting you from the latest malware threats that might pose a potential problem for your network/endpoints. We've been very please since we installed it and I would say cost of the Palo Altos is the only drawback. If money were no object I'd go with a Palo Alto with Wildfire every time. But unfortunately in some smaller branches it just doesn't make financial sense.

Using Palo Alto Networks WildFire

40 - Our network & security engineers are the ones that are responsible for using Palo Alto Networks Wildfire. We're using it to address the high security requirements and concerns of our customers and to ensure that their remote hosted systems are kept safe and secure. Which can and has been challenging in the past, but Wildfire helps make this much simpler and is constantly updating.
40 - We have a rather large team of network and security engineers supporting our Palo Alto Network devices that have Wildfire enabled. Their job is not solely maintaining WildFire and the Palo Altos though so I wouldn't let the number of engineers that we have scare you away from using Wildfire.
  • Malware detection
  • Zero Day Protection
  • Automated Threat Prevention
  • None really, it's been pretty easy to use/setup out of the box and does what it's intended to do.
  • We're looking at implementing Palo Altos in place of ASAs between our clients and our datacenters. This should give us higher layer visibility & malware detection between us and our clients.
It works very well and takes care of protecting us from threats new and well-known. It's been a game changer in terms of threat detection & prevention.

Evaluating Palo Alto Networks WildFire and Competitors

Yes - We've begun using Palo Alto Firewalls in place of older ASAs and they work amazingly well. The logging and tools in the Palo Alto ecosystem are incredibly useful. More specifically Palo Alto Expedition made the migration painless.
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
Palo Alto has some rather unique capabilities when compared to the competition.
Might have started with larger firewalls and implemented them in more places to capitalize on the savings from buying in bulk.

Palo Alto Networks WildFire Support

For the most part they're pretty responsive and the problem gets resolved in a few hours. We've had a few issues with having to replace an unusually high number of power supplies in our Palo Alto devices, but those tickets are normally resolved pretty quickly and other than that we really haven't had many issues. There has been maybe one or two incidents where it took a couple days to get to the root cause, but none of them have been production impacting as we've deployed our Palos in redundant pairs and the failover worked well for us.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Slow Initial Response
I can't think of anything specific to Wildfire but they're generally really quick with providing power supply replacements when we need them.

Using Palo Alto Networks WildFire

Easy to use and works well. For the most part it's set it and forget it, but there's also some flexibility for high security environments and those with extra privacy concerns.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Dynamic Updates
  • Traffic inspection for malware detection & threat prevention.
  • Haven't really found any, the Palo Alto ecosystem in general is pretty easy to use and very well documented.

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