Pardot connects the dots...
May 09, 2019

Pardot connects the dots...

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Pardot

Pardot is used to send a variety of emails to our database, including newsletters, demand generation emails, webinar invitations, customer notifications, partner notifications and training emails. It is also used for drip email campaigns. This enables us to communicate with our database of over 20K using segmented lists to tailor messages to the appropriate audience.
  • Segmented lists are easy to use in Pardot.
  • Setting up emails in the WYSIWYG editor is fairly intuitive and easy to manage.
  • The A/B testing abilities are particularly useful as we determine the most effective strategies for engaging our audience.
  • It would be nice if excluding prior opens was handled in a more obvious fashion (I still have not figured this out since taking over the primary responsibility of the tool from another employee several months ago).
  • I would like to see somewhat more sensitive search features, particularly by words.
  • Pardot allows us to score users for activity, so we can identify the high-value activity and have Sales follow up.
  • Pardot is a good direct communication tool to customers and potential customers, as well as to partners.
  • Pardot has helped us refine our metrics-driven approach to marketing and definitely provides a strong ROI.
For a small marketing group, Pardot is well suited for managing a large database and putting campaigns into place. The integration with Salesforce is key for us, as is the ease of use. Given my limited experience with email automation, I do not know how Pardot would function in different company sizes, but I suspect it scales well.

Salesforce Marketing Cloud Feature Ratings

WYSIWYG email editor
10
Dynamic content
8
Ability to test dynamic content
8
Landing pages
9
A/B testing
10
Mobile optimization
8
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
9
Calendaring
7
Event/webinar marketing
7
Social sharing and campaigns
3
Dashboards
10
Standard reports
7
Custom reports
4
API
7
Role-based workflow & approvals
7
Customizability
7
Integration with Salesforce.com
8