Overall Satisfaction with Paycor
We use Paycor for payroll and all that comes along with that, such as w-2, keeping track of sick and vacation time, current and previous employee documentation, etc. Being a non-for-profit agency, we have to submit several forms for auditing purposes and Paycor stores everything needed and it's already calculated.
- Paycor responds extremely fast after an email or call is submitted to resolve an issue.
- Representatives are very knowledgeable and walk you through any process in question.
- When speaking to a representative, they are professional and patient.
- Since 2017, I've noticed some changes which resulted in improvement.
- Previously, responses were somewhat slow, but that has changed in the last year.
- During the end of the year, it's busy for Paycor. Perhaps they can hire more representatives during that time to help speed up the turn around time for responding back to questions, problems or concerns.
- Due to the many webinars, overall improvement for HR has taken place.
- Knowledge of world-wide changes, state changes, do's and don'ts are extremely helpful in web trainings.
- Paycor has kept track of every during challenges our agency faces from time to time.
Our HR and/or payroll team has saved 25-50 hours per month. - Paycor is just a simple and easy way to submit payroll, locate documents, enter data, etc.
I've used other companies for this same usage and I've found Paycor to be the best. It's easy to locate what you're looking for, everything is already prepared for you and the representatives are available to assist you in anything you may need at any time. Once you've gone through a few entries, you should be comfortable to continue without assistance.
Paycor is a friendly user program. You can find what you're looking for and icons always show up when they've made changes to better assist its customers. The program also saves EVERYTHING you do in case your system goes out or you have to come back to it later. Representatives are always available to walk you through if you need assistance and it's very easy to follow each step.