Easy to customize/configure but customer support is non-existent
January 18, 2019
Easy to customize/configure but customer support is non-existent
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Portfolio and Resource Management (formerly Planview Enterprise)
Overall Satisfaction with Planview Enterprise One (formerly Planview Enterprise and Troux)
- Tracks project plans with a defined schedule and milestones.
- Monitors project financial data to understand fiscal health.
- Aligns project goals and measures to desired outcomes.
- Identifies faculty/staff participation by institution, college, department.
- Delivers quick access to institution-specific project data.
- Easy to customize/configure data entry screens (configured screens), drop-down lists (alternate structures) and custom fields.
- Customer Support - For the last month I have been trying to meet with our account representative regarding upgrading, custom reports, renewal cost, etc. and he will not return my calls/emails. This is why I rated Planview a 6.
- We can not move forward with upgrades since our account representative will not call me back.
ProjectPlace