Would not recommend
September 03, 2020

Would not recommend

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Security Awareness Training (formerly Wombat Security)

We're using Proofpoint for security awareness training courses and phishing simulations for the whole company.
  • Offers managed service
  • Provides average click rate for some templates
  • Auto-enrollment not supported for clicks on data entry and attachment campaigns
  • Does not translate any custom templates or emails
  • Training courses are not available in all languages despite being advertised so
  • Cannot send language specific emails to users
  • Cannot assign language specific training courses to users
  • LMS cannot prevent duplicate assignment of trainings
  • Auto-enrollment functionality is very limited
  • Users need to be in separate campaigns to receive separate courses
  • More time is spent on deploying phishing simulations and training due to the limits of Proofpoint.
Proofpoint is not on par with its competitors.
Support has not been the greatest. Requests take a long time to respond to. No help is really offered.

Do you think Proofpoint Security Awareness Training delivers good value for the price?

No

Are you happy with Proofpoint Security Awareness Training's feature set?

No

Did Proofpoint Security Awareness Training live up to sales and marketing promises?

No

Did implementation of Proofpoint Security Awareness Training go as expected?

No

Would you buy Proofpoint Security Awareness Training again?

No

Based on the cons I listed and my experience with other training providers, I would not recommend Proofpoint.