Item: Recoverit
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Why do people pay for a subscription to Wondershare Recoverit? - To get the result as soon as possible, because their work file is broken, and it needs to be fixed ASAP, to does not affect their work. Unfortunately, Wondershare Recoverit couldn't resolve my issue quickly, but the subscription payment was refunded.

My photoshop file was broken and I decided to use Recoverit to restore it. I uploaded my file to the free trial version, after a few minutes I saw the “recovered” notification and tried to download the it. But it turned out that to download the restored file I need to pay a subscription. I had to pay for a subscription, since it was my last hope that my file would be restored and I wouldn’t have to spend many hours of work again, but unfortunately, that’s did not happen.
After paying for the subscription and downloading the file, I realized that it was not restored. I contacted the support chat and they are asked me to send the file to their technical support team, so they could try to recover the file manually.
A week later I received an answer. Unfortunately, Recoverit technical specialists were also unable to restore my file correctly. So I requested a refund for my subscription and it was refunded.

Pros and Cons

Perhaps this is good software, but unfortunately I was not able to check it, since my file was not restored.

I think before deciding to purchase a plan, the user must make sure that Recoverit really helped restore the file.
It is possible to make a preview window in which the user can see the layers that are displayed in the psd file (before downloading this file).
If in the preview window it is clear that the file was indeed restored, only after that I think the user decides to purchase a subscription in order to download the corrected file

Most Important Features

If Recoverit could recover psd files with the errors I mentioned before, it would help my work a lot.
Perhaps the technical specialists team will find ways to solve this problem in the future, and this will help many designers avoid doing the same job over and over again after losing the file.

Return on Investment

When paying a subscription to Recoverit, I thought that it would help to restore my corrupted PSD file, and after paying $ 36 I thought “it's cool that for restoring a file that I worked on for about 18 hours, I can pay an amount that is equal to an hour of my work! This will help me not to spend those 18 hours again creating the file again and save time.”
But unfortunately this did not happen, since Recoverit did not work for my issue, and I had to spend 18 hours again creating a new file.
After all, as I wrote earlier, I needed the file as quickly as possible, and I did not have time to wait even just a few days for a team of technical specialists to try to fix the file manually.
It's good that the subscription payment was returned.

Alternatives Considered

All the standard ways to recover a psd file with such an error did not help me. I have not found anoter software to solve my issue.

Key Insights

Do you think Recoverit delivers good value for the price?

Not sure

Are you happy with Recoverit's feature set?

Did Recoverit live up to sales and marketing promises?

Did implementation of Recoverit go as expected?

Would you buy Recoverit again?

Other Software Used

Adobe PhotoShop

Likelihood to Recommend

In my experience, it didn't work with .PSD files and the errors “ This file contains one or more layers that may be corrupted”, and “Cannot open document “…” due to unexpected end of file”.BUT, perhaps Recoverit will work with other types of errors. In my work experience there were cases when .PSD the file could be recovered.
Also, it's nice that the subscription fee was refunded.

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Emma Meng
commented 8 months ago
We sincerely apologize for the inconvenience you have experienced with our Wondershare Recoverit software and the interaction with our technical support team. We understand how frustrating this situation must be for you, and we assure you that our intention is to provide the best possible service to our customers. It appears that there has been some miscommunication in our interactions with you, and we apologize for any confusion that may have occurred. We would like to assure you that our technical support team takes your concerns seriously, and their intention was to make sure they fully understood the issue in order to provide the best possible solution. We understand that you are not satisfied with the software's performance and that you are requesting a refund for your subscription. We will escalate this matter to our management team to review and resolve it as soon as possible. In the meantime, we would like to request that you please provide us with any additional information regarding the issues you have experienced, including any error messages or screenshots, so we can better understand the situation and make sure our team is properly informed. You may drop an email at customercare@wondershare.com. Again, we apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this matter. We value your feedback and will use it to improve our services moving forward.

I think it is not working software with terrible tech support

Overall Satisfaction with Recoverit