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The CRM Leader
January 30, 2015

The CRM Leader

Peter Yustat | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Force.com
  • Chatter

Overall Satisfaction with Salesforce.com

SalesForce was our CRM solution for 7 years. It allowed us to consolidate several systems across various practices.
  • Ease of use
  • Ease of Customization and Scalability
  • Uptime
  • Expensive
  • Better Pipeline Management
  • Data Consolidation
  • Availability
Saleforce.com is a clear leader in the field. They also are leaders in CRM innovation - they are constantly reevaluating their platform and expanding functionality.
The only issue we really ever had with Salesforce.com was price.

Salesforce Sales Cloud Feature Ratings

6.7
Customer data management / contact management
9
Workflow management
6
Territory management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
6
Quote & order management
6
Interaction tracking
6
Channel / partner relationship management
7
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
4.0
Lead management
4
Email marketing
4
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
6.0
Forecasting
6
Pipeline visualization
4
Customizable reports
8
8.8
Custom fields
9
Custom objects
9
Scripting environment
8
API for custom integration
9
8.0
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
6.0
Marketing automation
6
Compensation management
6
9.0
Mobile access
9