SAP Service Cloud
Overall Satisfaction with SAP Service Cloud
The Performance of Version 1 of the Sales and Service Cloud needs really to be improved!
- UI
- User Handling
- Customization
- Performance
- Usability
- Click Path
- Reduced customer service resolution time
Due to the complexity of our Company it is hard to scale the solution in all of our Service Center as the way of Working is changed with the solution
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
No
Did SAP Service Cloud live up to sales and marketing promises?
No
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes