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Sendinblue review
December 08, 2022

Sendinblue review

Sally Mittuch | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendinblue

We send monthly or bimonthly emails. It helps us to stay engaged with our customers and let them know about new products, service hours, and sometimes our offers.
  • Very easy to compose the emails
  • Very good support from Sendinblue
  • Integrates well in my website
  • The pricing is good - I hope it stays good!
  • I really don't get how the SMS text part works
  • I never managed to get the cart abandonment software working and replaced it with something else
  • It has had a positive ROI impact, more than any other marketing activity.
Easier to use and cheaper than Mail Chimp and Mail Poet
I replaced Sendinblue abandoned cart software with Cart Bounty

Do you think Brevo delivers good value for the price?

Yes

Are you happy with Brevo's feature set?

Yes

Did Brevo live up to sales and marketing promises?

Yes

Did implementation of Brevo go as expected?

I wasn't involved with the implementation phase

Would you buy Brevo again?

Yes

The emails are great, with a very easy-to-use interface. The chat line works really well, and we also email these contacts - the engagement rate on these is particularly high I haven't used all the other features.

Brevo Feature Ratings

Email & Online Marketing
9.3
WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
Not Rated
List management
8
Triggered drip sequences
Not Rated
Reporting & Analytics
8.0
Standard reports
8
Pre-Send Testing
10.0
Link Tracking
10

Sendinblue Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
No. My company is small, and we don't have complex needs.
Yes, this Saturday on Black Friday weekend. They helped me to realise that I hadn't set up my DNS settings, affecting deliverability.
I got the help I needed, and the agent understood right away what my issue was and what needed fixing - and he fixed a minor issue for me (which I couldn't have done myself.)