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Great tool to connect with customers!
December 02, 2021

Great tool to connect with customers!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendspark

A promising tool to connect to our customers. It gives a personal touch to our outreach since the customers appreciate it if they receive a video message instead of a simple email. It is also great that customers can request videos. This way it is really easy to ask the customer to record something and then send the video back to us so we can troubleshoot the issue in an easy way. Great tool overall!
  • Personal touch
  • Good UI
  • Easy to use
  • It would be nice if spyn syntax could be used in the text within the videos.
  • Recording personalized videos
  • Just started to use the product.
N/A

Do you think Sendspark delivers good value for the price?

Yes

Are you happy with Sendspark's feature set?

Yes

Did Sendspark live up to sales and marketing promises?

Yes

Did implementation of Sendspark go as expected?

Yes

Would you buy Sendspark again?

Yes

It is great for onboarding people. It is really easy to record the screen so one can make short videos of different business processes. After recording them one can send these videos to the new employees so they can quickly understand the process and workflow.
In addition, it is great to reach out to customers since they appreciate to receive a personal video much more than an email.