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ShadowProtect, one of many options for virtualizable backup
September 28, 2019

ShadowProtect, one of many options for virtualizable backup

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Reseller

Overall Satisfaction with ShadowProtect SPX

We still use ShadowProtect on a couple of legacy servers that don't support our Acronis Backup software. Our aim is to migrate off of these installations as soon as our clients update their systems.
ShadowProtect is a full-featured backup system that we use for Windows Servers. Backups can be virtualized on any PC, which helps in recovery during disaster situations. While this is a great service, and was our first entry into the virtualizable backup space, we found better options elsewhere
  • You can virtualize your backups using Virtualbox, a free program that works on any PC.
  • Backups are versatile, and you can back up to any location you'd like.
  • Alerting can be set up for failed backups.
  • Space management on filling NAS devices are difficult, since all of the incremental files rely on each other.
  • A few services run in Windows for ShadowProtect, causing a multitude of possibilities of problems. We've had e.ach of the services crash at various times giving various error messages
  • It is more expensive than some of the competitors.
  • It had a positive ROI due to the ability to offer better backup technology to our clients.
  • There is a large up-front fee you need to pay, though, as you need a minimum number of licenses to resell as MSP.
ShadowProtect has great technology, and is easily one of the top 5 backup systems out there.
Our support was through our channel partners through eFolder/Anchor.

Do you think Arcserve ShadowProtect delivers good value for the price?

No

Are you happy with Arcserve ShadowProtect's feature set?

Yes

Did Arcserve ShadowProtect live up to sales and marketing promises?

No

Did implementation of Arcserve ShadowProtect go as expected?

Yes

Would you buy Arcserve ShadowProtect again?

No

ShadowProtect is good if you don't have many systems to back up and have time to perform backup maintenance tasks on occasion. However, the backups do fail from time to time, and the cloud integration is not easy to set up.