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Positive review after 1 week of active use of Skedda.
June 16, 2022

Positive review after 1 week of active use of Skedda.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skedda

This tool is used to offer staff the chance to work in our company office on days that they cannot work on a client site.
  • Easy to make bookings
  • Insights facility
  • Tagging
  • Monthly overview
  • For non tech users, instructions on creating tags would be useful. Maybe I missed this.
  • Currently the statistics on bookings
  • Monthly overview
  • Being able to block desks for staff with full time attendance
  • Too early to assess. System has only been in use for one week.
Haven't assessed any others.

Do you think Skedda delivers good value for the price?

Yes

Are you happy with Skedda's feature set?

Yes

Did Skedda live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skedda go as expected?

Yes

Would you buy Skedda again?

Yes

Great that staff can book their own tables so easily.

One thing that would be useful that isn't already on the system to my knowledge, is it would be good if users of the system are sent a reminder on the day that they have booked a table. This reminder could also include a 'confirm table in use' and 'confirm table not required' button. This would then also prompt them to cancel the booking on that same day if they no longer need the booked workspace. Otherwise, this is left to the 'Owner' on Skedda to keep a check that desks are not being blocked by users who have not turned up at the office, thus preventing other users from making use of that workspace.

Skedda Training

  • Online Training
For a non tech person more training on the in-depth functionality would be appreciated and useful.

Skedda Support

The response time is extremely quick and the video responses are great to refer back to.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Wasn't involved in the purchase process.
Yes - The problem was due to an outage rather than a bug in the system.
Every time I needed help. Response time was great and the help too.

Using Skedda

For a non-tech person, it isn't clear to me how to create and use tags. Some instruction/training would be useful.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Convenient
Familiar
Requires technical support
  • Booking
  • Cancellation
  • Map
  • Monthly view
  • Do not know how to create or implement tags.
  • There is a lot more to the system than I can apply myself.