TrustRadius
Sprinklr for Enterprise
https://www.trustradius.com/social-media-managementSprinklr Modern Engagement (formerly Social + Messaging Suite)Unspecified7.8124101
Jaimie Bakas (Crandell) profile photo
December 12, 2017

Sprinklr for Enterprise

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sprinklr

Sprinklr is used across our consumer business and in use globally. It links together all social teams across the globe and this was one of the many reasons why we purchased it as it enabled global enablement.
  • Asset managment
  • Scheduling and automation of social content posts
  • Community Management
  • Paid ads platform needs some work
  • Publishing on LinkedIn
  • Ability to manage and optimize budgets
15 - Social Media and Reporting. Agencies use it as well.
  • Team alignment, streamlined resources
Sprinklr is amazing at setting up the governance and enablement for a hub and spoke global social media team. I love the permissions/access and the ability to see who is using it, and who is not. I like the reporting features around content performance and team activities as I mentioned. The central asset management system has solved a big problem in facilitating sharing of content that is approved and meets brand expectation. Sprinklr has really helped our social to be consistent and timely across the globe.

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Feature Ratings

Boolean keyword searches
6
Filtering out noise/spam
5
Sentiment analysis
6
Broad channel coverage
9
Content planning and scheduling
9
Audience targeting
5
Content optimization
7
Workflow management
6
Automated routing and prioritization
9
Customer interaction histories
9
Bulk actions
5
Paid media management
Not Rated
Campaigns and promotions
6
Twitter
9
Facebook
9
Google+
7
Instagram
8
Pinterest
8
YouTube
5
Campaign success analytics
7
Real-time tracking
8
Competitor analysis
7
Role-based user permissions & privileges
9
Mobile access
7