Item: Sprinklr Social
Rating: 7
Author: Jaimie Bakas (Crandell)

Use Cases and Deployment Scope

Sprinklr is used across our consumer business and in use globally. It links together all social teams across the globe and this was one of the many reasons why we purchased it as it enabled global enablement.

Pros and Cons

Asset managment
Scheduling and automation of social content posts
Community Management

Paid ads platform needs some work
Publishing on LinkedIn
Ability to manage and optimize budgets

Users and Roles

15 - Social Media and Reporting. Agencies use it as well.

Return on Investment

Team alignment, streamlined resources

Likelihood to Recommend

Sprinklr is amazing at setting up the governance and enablement for a hub and spoke global social media team. I love the permissions/access and the ability to see who is using it, and who is not. I like the reporting features around content performance and team activities as I mentioned. The central asset management system has solved a big problem in facilitating sharing of content that is approved and meets brand expectation. Sprinklr has really helped our social to be consistent and timely across the globe.

Sprinklr for Enterprise

Overall Satisfaction with Sprinklr

Use Cases and Deployment Scope

Pros and Cons

Users and Roles

Return on Investment

Likelihood to Recommend

Sprinklr Social Feature Ratings