Poor experience
February 14, 2024
Poor experience
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with SPS Commerce
We use SPS Commerce in order to receive orders from Chemist Warehouse. We tried the Assortment module as well but found that SPS's 196 column spreadsheet required to enter product data did not work for our products. We are instead submitting Chemist Warehouse's product data requirements in their own spreadsheet which is much more efficient than SPS's EDI software.
- It convinces retailers that it meets their needs and then places the burden and cost on wholesalers to make it work
- The Assortment module requires filling out a 196 column spreadsheet for all SKUs captured in the module. This is extremely manual and hard to use. Most fields are not applicable to specific products, but must be filled out regardless.
- SPS Commerce seems to make an easy task of sharing spreadsheets between suppliers and retailers extremely complicated and inefficient.
- Negative ROI for us: adds direct costs, complexity and extra FTE hours to use SPS compared to exchanging directly with retailers as we used to do.
Do you think SPS Commerce delivers good value for the price?
No
Are you happy with SPS Commerce's feature set?
No
Did SPS Commerce live up to sales and marketing promises?
No
Did implementation of SPS Commerce go as expected?
No
Would you buy SPS Commerce again?
No