Best for customer interaction for first impression
May 10, 2022

Best for customer interaction for first impression

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SubmitOnce

We are using SubmitOnce simply as a chatbot in our website but in the backend we are doing way more than just a chatbot. Whenever we get any user in our website they interact with our chatbot and based on the requirement of the user SubmitOnce automatically assign the respective sales person for the same.
  • Assigning different sales officers for different products
  • As our leads can now schedule video or audio chat with our sales team by just interacting with chatbot, this helps us convert those leads into customers.
  • They should provide more workflow and CRM options such as Zoho and Freshdesk
  • Apart from this everything is going well and good
  • It gives us options for integration of all popular video conferencing software.
  • It gives all types of instant connection method such as audio, video and chat as well.
  • It is helping us to convert our leads in customers quickly.
  • Now we don't have to take follow ups from customers as conversion rate is high and it is quick.
  • It also helps us to reduce our workforce of the sales team.

Do you think OnceHub delivers good value for the price?

Yes

Are you happy with OnceHub's feature set?

Yes

Did OnceHub live up to sales and marketing promises?

Yes

Did implementation of OnceHub go as expected?

Yes

Would you buy OnceHub again?

Yes

Earlier customer submitted their details with the help of chatbot and then we revert back them in a day. Then when we revert them many users didn't respond. But now user's itself can schedule a video or audio call which makes instant connection with them and helps us to convert them into our customer.