Great product and excellent service.
May 30, 2022
Great product and excellent service.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
Best user-friendly software!! The overall design can easily be changed as business changes happen. That everything is customizable and automated. No need for more manual work on repetitive tasks and can focus on tasks with higher priority and urgency. Easy to configure, use, and user-friendly. Quick reporting usage and dynamic graphs allow us to present our weekly, and monthly work, numbers to management within minutes.
- The incident and problem management features in SysAid
- SysAid is a great place to integrate ticket creation for multiple departments
- Workflow, customization, and user friendly to Admin and also end-users
- Advanced features are required, and they are currently working on them
- The cost of the product increases with the hiring of more application administrators
- Some fields do not auto-populate such as time
- How easy it is to configure the app to our existing ITIL process. The ability to pick what services we would like to have as well as the ability to integrate using API as well as the marketplace.
- Intuitive interface. Integration to Outlook. Easy reporting.
- It has a very user-friendly interface and effective management capabilities.
It performs very well, with no slow down or blackouts. This tool makes it easy to manage several IT resources at a time. On the other hand, it is very flexible, allowing the customer to open tickets thru a Web portal and follow up on any update in the circle.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes