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TeamSupport, Support for your Team
September 09, 2013

TeamSupport, Support for your Team

Dan Farmer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

1.6.9

Overall Satisfaction

  • Customer data entry.
  • Bug tracking.
  • Version tracking.
  • Slow load times.
  • Increased time from ticket entry to resolution.
  • Increased turnaround on bug squashing.
It's a simple to use interface that just works and works how we need it to work.

Product Usage

16 - Support Technician and Software developer.
  • Proprietary software support.
  • Tracking software bugs.

Implementation

The implementation we use is only available on line as this is a web hosted service. You'll need business grade internet speeds and a compatible infrastructure.
  • Implemented in-house

Training

  • Self-taught
Yes, its easy to use and self explanatory. Defaults make it easy to enter tickets with the required information.

Configuration

Support

Downtimes are clearly announced and maintenance is infrequent and done after hours.
No - Not considered necessary.

Usability

Best I've used, only complaint is slow load times.

Reliability

As long as I have a browser and internet, I have TeamSupport.
Slow load times on some menu items and searches.

Integration

  • Our admin site, powered by ColdFusion.
No.