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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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Great Software

9 out of 10
January 25, 2024
Incentivized
We use TeamViewer as a corporate since we have to reach several users and sometimes several servers which are in a container. Since we …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (418)
    9.2
    92%
  • Over-the-Internet remote session (412)
    8.9
    89%
  • File transfer (401)
    8.5
    85%
  • Instant message (368)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

7 videos

Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

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Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.3
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2501)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Creating international Links to Windows server systems at customer side to support their system setup and data analysis.
As well as inviting potential new customer sharing with them online insights of our Manufacturing Execution System DIAMES platform.
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
  • We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with AnyDesk for example.
  • It's fast and very reliable.
  • We think that TeamViewer is a very secure platform.
  • We like to use new feature and functions when they get available.
Creating connections to DIAMES systems in Australia, China as well in South Africa with same speed and response like with systems in Europe or USA is a huge benefit for us.
Remote Administration (10)
100%
10.0
Screen sharing
100%
10.0
File transfer
100%
10.0
Instant message
100%
10.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
100%
10.0
Remote management of servers & workstations
100%
10.0
Centralized management dashboard
100%
10.0
Session record
100%
10.0
Monitoring and Alerts
100%
10.0
Multi-platform remote control
100%
10.0
  • Very positive is the fact for complete remote support for our customers. All the time not only because Corona restrictions.
  • Offering potential new customers a complete view into a life DIAMES system without physical travel for both parties.
  • Getting better support from third parties by sharing a concrete software problem live.
We have tried to use AnyDesk but din't feel us secure like with TeamViewer.
It's easy and as expected for such a product.
SSO or TFA
Yes it has been my decision that I don't regret at all.
Protected contact with remote Windows Servers.
Yes for sure.
1
Only me based on my function.
3
From one PC for remote contacts in the network when required to have a remote contact. Registered in my name.
  • Remote access of customer Windows servers.
  • Sharing a link to a DIAMES life system with potential new customers.
  • Sharing access for a third party to our development environment
  • Unrestricted access to Window servers with our application at customer side.
  • Unrestricted access to Window servers with our application for potential new customers.
  • Sharing live an IT problem with a third party.
  • With new IT tools and features as announced by Apple and Microsoft.
Don't like to miss TeamViewer.
Yes
AnyDesk and a former product with TeamViewer functions about 10 years ago. That product doesn't exist anymore.
  • Cloud Solutions
  • Scalability
  • Ease of Use
No. We have what we need with TeamViewer.
  • Implemented in-house
No
Change management was minimal
Everything started to work easier!
  • No problem at all.
  • Online Training
  • In-Person Training
  • No Training
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
As expected without any problem! Online training is the most efficient way to learn how a product works. There are many third party supporters for Teamviewer courses available that can give additional ideas how to use Teamviewer for specific functions and features as we did require in respect of our usage.
As expected without any problem! Training base on using an App is the most efficient way to learn how a product works. There are many third party supporters for Teamviewer courses available that can give additional ideas how to use Teamviewer for specific functions and features as we did require in respect of our usage.
We get what we need.
Current Teamviewer delivers what we require. Therefore, we have no recommendation for the Teamviewer team. Cary on with your best practise. There is no competitive product on the market that has equal function and features available like Teamviewer. Cary on the path of success and delivering of functions and features. We shall like it.
Some - we have done small customizations to the interface
To support our Chinese customers better. With the help of a third party.
Some - we have added small pieces of custom code
To get better support of our Chinese customers.
As mentioned third party support for better support for our Chinese customers.
It's very seldom that we need help using Teamviewer.
No. Don't think that we would need it.
No
About a year ago when we had problems connecting to a windows server in China. Finally it had been a network issue and not a TeamViewer problem.
  • Access to remote windows servers.
  • Sharing with TeamViewer remotely the access of one of our life platforms with potential new customers.
Yes
Use it very seldom because i need a big screen to work as required.
We use TeamViewer as a Tool to reduce travel cost.
We get what we need with our TeamViewer licence.
Fast and reliable.
  • Our DIAMES application
Very easy.
  • Single Signon
We have known what we need and have received it.
Almost nothing required.
Yes
Very easy!
No
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have deployed it on all of our desktops for easy troubleshooting access for quick support for both the end user and our Help Support staff.
It was easy to setup and use. We are able to support laptops, desktops, and phones with a click of a button. Super fast and steady connection.

Allows for more than one connection so I can do more than one support call at a time.
  • Quick Support to desktop.
  • Scheduling meetings with video and phone support.
  • Sharing a desktop for meeting.
  • Maybe forcing the two-factor mode.
  • More information in regards to privacy issues and notifying the end user.
  • Maybe some videos for the end users.
We recently had a user who wanted to do a training/demo and we where able to set him up with the TeamViewer meeting module. Where he was able to invite others to his meeting. He was very happy with the setup and his meeting went well. The app worked well and no performance issues. On an operational level it’s pretty intuitive.
Remote Administration (11)
69.0909090909091%
6.9
Screen sharing
90%
9.0
File transfer
100%
10.0
Instant message
90%
9.0
Secure remote access with Smart Card authentication
N/A
N/A
Access to sleeping/powered-off computers
80%
8.0
Over-the-Internet remote session
90%
9.0
Initiate remote control from mobile
80%
8.0
Remote management of servers & workstations
80%
8.0
Session record
70%
7.0
Monitoring and Alerts
N/A
N/A
Multi-platform remote control
80%
8.0
  • Quick remote support to the end users. Helps us both resolve issues on a timely matter.
  • TeamViewer 13 gave us more flexibility with many devices.
  • Migration from TeamViewer Corporate 12 to TeamViewer Corporate Subscription. Saved us 50%.
  • Their sales and support team where easy to work with and get this done.
I've used all three above for many years. I switched over to TeamViewer for a couple of reasons.
1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.

LogMeIn was getting more expensive and giving less. Their support team was also not as quick to resolving some issues we had with our accounts.

Worth the money and easy to use.
I have been able to track and update over 200 + desktop and laptop both at our main office and off-site.
Its been very helpful during covid-19. I've been able to support staff who have had to use their own devices.
Including supporting some Iphones. Just renewed again this year and the price remained the same. So very happy with it overall.

No technical issue using it.
Yes, We have taken advantage of the 2Factor feature. Works well no issues. Just an added security which is nice and its part of the software at no extra cost. which is nice.
No premium support have been a long user of this product. First time customers may want to add it for the first year and if your company is large with my endpoint and users.
Teamviewer will boost your production and lower your time with each support call. Worth the investment.
Great product and good price. Easy installation and steady outcome.
5
5 Admin and 350 endusers
3
Full Desktop and network support for over 350 end users. Including remote support for home end users. Must have strong hardware and software knowledge. Including networking supports.
  • Remote home support.
  • Internal support.
  • Quick and easy to connect to any platform.
  • Mobile Support
  • File transfers
  • Group meeting and chats
  • Secure transfers
  • Secure Remote Access for end users
Already renewed. Again works great and never have had any technical issues with. Love that they are always improving and updating the software.
Yes
It replaced logmein and logmein central a few years ago. Cost was the biggest thing for us since we are non profit org.
But I did find it more easier to use than logmein.
  • Price
  • Product Usability
Cost was the number 1 factor and they ease of use.
not sure, but using it for at least 30days help evaluate a product. For me anyway. It lets you see how many ways you can use it.
  • Implemented in-house
Change management was minimal
we pushed out the msi package.
  • no training
yes for me it was. But the do have some nice vidoes
The product is just right

Think of groups names and devices so you can keep everything neat
Some - we have done small customizations to the interface
Logo,Color and quick link connection
none that I can think of now
It works great no issues using it. Staff are able to download and install it.
was not needed for us. We been using it for over 7 years. We pretty much know how to resloved any issues and if not we use the help and FAQ or videos on the website.
No
When trying to remove a Admin staff that left and we had a slight releasing the account. After a few emails problem was fixed.
Easy installation with the MSI package or by send the end user a link. I love the quick connection to a desktop. Make my supporting needs easier during peak hours.
  • Quick connect links for end users to install
  • Being able to have more than one connection to support any given time
  • Keeping track of support calls
  • MAC setup is little harder to have the end user setup due to the Privacy and permission needed.
Yes
Have use it many times. It came in handy when trying to help and end user load a work app. Since end user could not get it to work.
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Always available if setup correctly.
Steady connection and easy quick connect and disconnect
  • none at this time
  • AD maybe
  • outlook365
Yes, Microsoft support it
  • File import/export
  • Single Signon
It was easy to connect it to Office365 for meeting and support calls
Test one machine first before deploying system-wide
Pretty easy request a renewal quote, remove add-on, due to loss of staff and had taxes removed. It was done in 2 days.
Got everything done by email fairly quickly
yes, got what i wanted for our company.
Think what features you are looking for and ask many question. Don't buy what you don't need or use.
Yes
Always like to have the current version.
  • stay up to date
  • easy desktop access
  • no end user support needed
  • stay current
No
No
Clint Freeman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Within our company, TeamViewer is used for collaboration, recording tutorials, and remote access. It is used across half our departments and provides easy access and collaboration for our users. While we have many similar tools, this one is by far the favorite of my boss for its ease of use.
  • TeamViewer is particularly convenient for collaborations and online meetings when something like Google Hangouts just isn't robust enough.
  • An added bonus we've discovered is the ability to record a session as a quick and easy way to make instructional tutorials.
  • The remote access feature is particularly nice so long as you secure it.
  • TeamViewer could offer logs of remote access in a weekly report to make tracking of access easier.
Teamviewer is great for remote access and remote machine management. The IT department uses other tools for customer support sessions, generally though. However, if we need to record a remote support session with customers, this is our choice of tool. For meetings, colaborations and to record demonstrations it works really well.
Remote Administration (7)
80%
8.0
Screen sharing
80%
8.0
File transfer
80%
8.0
Access to sleeping/powered-off computers
80%
8.0
Over-the-Internet remote session
70%
7.0
Initiate remote control from mobile
80%
8.0
Remote management of servers & workstations
70%
7.0
Session record
100%
10.0
  • TeamViewer has added employee efficiency in the IT department and in management.
TeamViewer was more robust, professional and polished than the competition we checked out. We use TeamViewer for our remote meetings and to record quick toturials. We have been very pleased with its performance. Remote access is great and simple with Teamviewer. GoToConnect is a bit easier for my staff to do support sessions, unless we want to record the remote session, then we definitely use Teamviewer.
Teamviewer is great on our Windows PCs and Servers. I've used android devices to access them on many occassions as well. It is one of the few tools out there where I could reliably accomplish a task from my android device to a PC in the office without wanting to pull my hair out.
We are not currently taking advantage of any of these apart from two factor authentication. We do not need the HIPAA or security certificates currently. It is good to know that these are handled should these ever become requirements in our company. Single sign on is a good tool, but we do not currently use it.
GoToAssist Remote Support, GoToConnect (formerly Jive)
We did not continue to purchase premium support. When we had it, it was great.
Teamviewer makes it easy.
Team viewer is a great tool. The free option will let you try it out. You can set up remote computer access on multiple machines to make it easy to manage many machines. It will let you know when updates are ready to be installed or AV has been turned off. It is very fast and fluid for remote control.

We've also used it for recording demos and doing presentations, where it worked very well.

It's a great tool.
3
Management and the IT department are the main users of TeamViewer in our organization.
2
Management and the IT department have a wide range of skills but all took to using TeamViewer very easily.
  • Remote collaboration is the primary use of TeamViewer for us.
  • Remote access to machines is a nice added benefit.
  • Screen sharing while offsite with TeamViewer is helpful for troubleshooting individual machines.
  • Being able to record a session as a tutorial or informational video is a huge bonus.
  • We don't yet use TeamViewer for customer tech support but haven't ruled it out as an option.
We are very happy with TeamViewer and its ease of use. The functionality provided is just right for our organization and its users.
No
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
After using the tool to collaborate with a contractor, the management fell in love with the software. We've since started using it in the IT department more and more.
We would have tried out the free trial sooner had we known how useful this tool could be. We weren't aware of what we were missing.
  • Implemented in-house
No
Change management was minimal
We didn't have any issues and the integration was virtually seemless in our small organization.
  • There really weren't any significant issues. In some cases a user didn't initially apply the key and their trial would run out.
The implementation was really straight forward and didn't give us any trouble.
  • no training
Yes, the product is very intiuitive. It is my boss's favorite remote access solution and option for recording demonstrations.
The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.
We do not currently have the premium support as Teamviewer is one of several tools we use. But the ease of teamviewer makes it my boss's favorite. What support we have used in the past was very quick and efficient and solving all our questions and problems. If we needed to add premium support for an issue, we would not hesitate to add it back in.
No
This application does everything we chose it for and more. It is easy to use and quick to setup. We've had no problems using TeamViewer.
  • Screen sharing and meeting setup.
  • Remote access.
  • Recording a meeting.
  • Setting up remote access can be tricky at first, but easy once you figure it out.
Yes, but I don't use it
Yes
We've been through many upgrades with teamviewer. It went mostly smooth. Sometimes you can find a machine that did not get an upgrade and have to go back and get it updated to communicate, but other than that, it goes really well. We do not fear the dreaded suggestion to upgrade like some applications and tools.
No
Yes
We've gone from free to paid. The ease of use and power of the tools made making the jump really a no brainer. We have many tools available that are similar, but this one is by far the easiest and most used by my boss for remote access and recording demos.
Mike Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We initially purchased TeamViewer for remote assistance for Help Desk users and remote server administration. We now have begun using the software for web conferencing and recording.
  • High quality recordings are very small (Web Conferencing)
  • Web Conference attendees can use an In-Browser flash viewer or a one-time executable viewer
  • Mac and Windows QuickSupport clients
  • The TeamViewer client also works as an Instant Messaging platform
  • Remote sessions can be shared with other team members
  • Constantly evolving (both VoIP and Web Conferencing are new features since we first purchased the product)
  • Newest version is kind of pushy about trying to get you to purchase their ITBrain product
  • Linux version uses Wine, would like to see a native executable like the Mac version
  • Add back the ability to enable/disable Direct-In
The concurrent channel model is well suited for our use. I don't think this model would be useful if you were (for instance) running a call center where you might have all licenses being used by all users simultaneously. We have also had some push back from users because they don't know the product as well as their competitors.
  • Lower costs for web conferencing
  • Faster resolution time on help desk tickets
  • Increased off-hours coverage
Most of TeamViewer's competitors (GoToMeeting, GoToAssist, WebEx, MyTrueCloud) are priced on a per-month basis. Some companies (like WebEx) also do not allow licenses to "float", they require that the license is tied to a specific user. This simply did not fit our use case. TeamViewer's channel based licensing is more suited for environments where there is an occasional need for web conferencing or remote assistance.
The product continues to improve in functionality. Unless TeamViewer becomes more "pushy" for some of their secondary products or they change their licensing strategy, I actually expect we will continue to utilize TeamViewer more.
Remote Assistance features are used by the entire IT department. Some of the Web Conferencing features are used by various individuals in the organization when the need presents itself.
1
Basic IT
  • Remote Assistance
  • Web Conferencing
  • Remote Server Access
  • Remote File Transfer
  • DR Site Administration
  • Mobile Device Support
Yes
Replaced GoToMeeting. Overall cost of TeamViewer was cheaper on an annual basis. Gives us both web conferencing and remote assistance features.
  • Price
  • Product Features
  • Product Usability
We initially used TeamViewer for remote assistance. The new features (web conferencing and VoIP) have improved the products usefulness for us.
We evaluated several solutions. TeamViewer simply came out as the best solution for our needs and our budget. I wouldn't change anything.
  • Implemented in-house
No
Change management was minimal
Since we originally intended to provide remote assistance which was not provided before, there was no change from a previous system.
  • Needed to train our staff (about 1 hour)
  • Deploying the QuickSupport executable to end systems
We trained out technicians in the use of the application in about an hour.
  • Self-taught
Yes, there are several good documents on the TeamViewer site that allowed us to create our own training.
No
We haven't seen a need for more support than we get with our current license.
On occasion that we have had problems with TeamViewer (almost always beta), their support has been helpful in recommending solutions.
I've only had one time that I needed support from TeamViewer and it was for a beta version. Their support provided an acceptable solution and the problem was fixed once that version was out of beta.
  • QuickSupport allows for you to use a code and pin for accessing remote systems
  • Custom QuickSupport also adds the ability to tie a QuickSupport executable to a user id...no need for code and pin
  • The in-browser viewer for web conferences is a better solution than most
  • I would like a way to disable specific system alerts without purchasing the ITBrain product
Yes, but I don't use it
It's just easy to use.
I've rarely had problems with the product.
It's usually without problem, but we have had connectivity issues on occasion.
The application is built on VNC which is a very stable technology.
  • Help Desk
This is what TeamViewer was built for, so the integration was painless.
They were clear on their pricing and gave us adequate support after the sale.
Whenever we have had a problem, they are quick to respond, easy to work with, and understanding.
Yes
Yes, TeamViewer is generally pretty good about compatibility with previous versions.
  • Windows 8 Support
  • Nothing yet, but they are always impressing us with their new features
No
No
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