Upward and Onward!
March 13, 2018

Upward and Onward!

Phyllis Ishee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro for Recruiting, Open Enrollment, Time Collection, Payroll. A positive experience for our family. Ease of access for our employees to view and update their information was a step in the right direction for our company and we are looking forward to taking advantage of even more features as quickly as possible.

Pros

  • Viewing of employee information.
  • Entry of Time.
  • Scheduling time off.
  • Approval process.

Cons

  • Roll over of PTO has been a struggle.
  • Off cycle payrolls are a struggle.
  • Reporting is a struggle.
  • Integration is a struggle.
Well suited for allowing our employees to view and update their information is great for us. Those employees that like to "do it themselves" can finally do so.
Entry and approval of time is easy. Now if we could just get our supervisors to just review the information before clicking okay. :-)

Using UltiPro

Administrative, Service, Delivery, Sales, and some wear many hats. We are a propane company and there are many areas of retail and service. We like to provide products and services that make people comfortable in life.
2 - System Specialist and System Analyst works for us. We do not require a large staff which is one of the great things about this software.
  • Payroll - staying up to date on all aspects and timely and accurate tax reporting
  • HR and open enrollment - has made managing so much easier overall
  • Recruiting and On-Boarding - this is still improving and hope with time will be easy for all.
  • We are still exploring these possibilities.
  • Compensation Management
  • Position Management
  • All that may make the experience even better.
Simple ... it's hands down one of the best moves we have ever made for our family of employees.
UltiPro is more costly but we receive so much more than our previous systems. Time savings is a definite benefit, but we managed to open up other areas to consume it. Having one focal point of access to allow viewing of information has been such a blessing and we are continuing to grow and learn. We wish to expand on security but this so far has been positive experience.
UltiPro exceeds in comparison to anything we have ever used.

UKG Pro Feature Ratings

7.1
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
6
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
8
9.0
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
9
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.8
View and generate pay and benefit information
9
Update personal information
10
View job history
9
View company policy documentation
8
Employee recognition
8
Not Rated
Tracking of all physical assets
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.0
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
7
Applicant Tracking
7
Notifications and Alerts
7

Evaluating UltiPro and Competitors

Yes - NuView ... it just did not deliver what it should. The software was full of flaws.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Analyst Reports
  • Third-party Reviews
Integration and ease of use and open enrollment process and accurate payrolls and holding of information to report on.
Nothing. We did our due diligence. This was the correct product for us.

UltiPro Implementation

Yes, get your basic employee information for historical employees to assist is getting some trend reporting needed. It is very painful but could be useful.
Yes - Core HR and Payroll first.
Recruiting and OnBoarding next.
Performance Management in process.
Compensation in future.
Dashboarding and Reporting - on going.
Change management was minimal - We did not get a seasoned implementer. It hurt our implementation but we managed. I would insist on a more experienced person if had to do over.
  • Or implementer did not steer us in the correct directions and we had to redo much and suffered issues after go live, but we managed and just had to live with some of the decisions made.
  • Sign on security. We wanted single sign on and were told could not have it. Found out later we could. Still have not implemented because it is a big change.
  • General Ledger was a total mess and had to be reworked several times taking countless hours to straighten out.
  • Implemented in-house
UltPro was our implementer so I am not sure how to answer this one.

UltiPro Support

It's just not smooth and requires many conversations before it is resolved with an acceptable solution.
ProsCons
Kept well informed
Poor followup
Escalation required
Slow Initial Response
No - Been there done that. I despise premium support theory.
Yes - Still an issue each year on PTO rollover.
I cannot. There have been issues. Efforts to resolve issues is definitely there in the support staff, but it rarely smooth. Technical team is extremely disconnected if one needs to work with them.

Using UltiPro

Overall i think it is great and basically easy to use. Not all in company feel that way. So I cannot give a perfect 10.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Convenient
Feel confident using
Familiar
None
  • Self Service - viewing and updating personal information.
  • Open Enrollment was very easy for the end user.
  • General Ledger - the process needs improvement
  • System Administration can be a bit challenging but not overly so
  • BI - always changing; always a bit of a struggle
Yes, but I don't use it - Just starting to look at this.

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    (Vendor Representative) commented 6 years ago
    Hi Phyllis, thank you for your feedback. We're thrilled to hear you are enjoying our self-service capabilities. I just wanted to let you know I shared your feedback with the team to help us improve. We hope you have a wonderful day!

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