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CRM and Lead Prioritization Software
Updated April 08, 2021

CRM and Lead Prioritization Software

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

[VanillaSoft] is used by our sales department only. We use it for lead prioritization and customer management. It helps us prioritize assisting or calling customers in the order that our company wants to call/manage them in. It's integrated with SalesForce so that helps with the customer service/management side as well.
  • Functionality
  • User friendly
  • Customer management
  • Lead prioritization
  • Result codes can be glitchy
  • No queue preview for user level
  • Additional contact management
  • Improved call volume
  • Improved quality of calls
  • Improved close rate for the right kinds of customers

Do you think VanillaSoft delivers good value for the price?

Not sure

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

Yes

Did implementation of VanillaSoft go as expected?

Yes

Would you buy VanillaSoft again?

Yes

VanillaSoft is really good for companies who need help with call/priority management. Even more so for companies that have reps who have either hundreds of thousands of clients they work with. It helps the employees to make more calls in a shorter period of time. It helps them maximize their time.