Item: VanillaSoft
Rating: 8
Author: Verified User

Overall Satisfaction with VanillaSoft

Use Cases and Deployment Scope

[VanillaSoft] is used by our sales department only. We use it for lead prioritization and customer management. It helps us prioritize assisting or calling customers in the order that our company wants to call/manage them in. It's integrated with SalesForce so that helps with the customer service/management side as well.

Pros and Cons

Pros

Functionality
User friendly
Customer management
Lead prioritization

Cons

Result codes can be glitchy
No queue preview for user level
Additional contact management

Return on Investment

Improved call volume
Improved quality of calls
Improved close rate for the right kinds of customers

Key Insights

Do you think VanillaSoft delivers good value for the price?

Not sure

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

Yes

Did implementation of VanillaSoft go as expected?

Yes

Would you buy VanillaSoft again?

Yes

Likelihood to Recommend

VanillaSoft is really good for companies who need help with call/priority management. Even more so for companies that have reps who have either hundreds of thousands of clients they work with. It helps the employees to make more calls in a shorter period of time. It helps them maximize their time.

Comments

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CRM and Lead Prioritization Software