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ICM, an interesting, living tool
March 24, 2021

ICM, an interesting, living tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Varicent Incentive Compensation Management

Varicent Incentive Compensation Management is used to centralize all compensation for all distribution channels of our organization. We are still at the middle of the way.
  • The tool is flexible.
  • During the last year, many features have been implemented.
  • The customer can propose features to implement.
  • The customer relation is great.
  • Deployment (we are still far from devops philosophy).
  • Many new features on Reports during the last year, but it still needs some improvement.
  • Lack of metric.
  • Difficult to analyze problems (no query tool in multi tenant server).
  • One tool to manage compensation plan for all distribution channels.
  • Automatization reduces risk of errors.
  • Business could modify simple compensation rules directly without IT help.
ICM is accessible. For calculation implementation, SQL/DB knowledge would be of great help. This way you will reduce performance problems.

On the other hand, business people without this kind of knowledge may only be able to define parameter tables for compensation plans, and maybe implement simple calculations (but IT help will be needed I think to secure the global model).
I greatly appreciate the AskTheExpert. We could ask for an expert 4 hr. per quarter. This helped us to master the tool in our organization.
In multi-tenant, an environment could suffer performance problem due to neighbors. Happily, it won't happen too often. However, the tool is permissive, so we need to be vigilant on calculation implementation. This way we could avoid many performance problems.
ICM is suited for enterprise where all acts are centralized in only one system. This way we could plug ICM on it and avoid QOD problems. ICM would have some difficulties managing QOD problems if there are different data sources.

Varicent Feature Ratings

Sales ICM
6.7
Sales compensation plan creation
6
Complex sales crediting
7
Sales compensation process automation
Not Rated
Incentive auditing/regulation compliance
Not Rated
Sales compensation dashboards & forecasting
7
Incentive modeling
Not Rated
Agile incentive strategy
Not Rated
ICM mobile visibility
Not Rated