Be successful by using Speech Analytics
June 15, 2023
Be successful by using Speech Analytics
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Speech Analytics
I do the IT project implementation and not a user. However, I can see we are doing really well with the product and have been very successful with it.
- It helps with customer insights as to what they are calling us about
- It was very resourceful during Covid
- transcription data
- accuracy of transcription
- agent insights, process improvement
- customer journey discoveries
- customer sat and disatisfaction
- significant savings for quality team - able to analyze 100% calls vs 1% manual call reviews
- great tool to find out what process needs improvement, create or adjust
- good tool to help with agent evaluation
it is a good complement as per other comments already provided in previous questions.
Do you think Verint Speech Analytics delivers good value for the price?
Yes
Are you happy with Verint Speech Analytics's feature set?
Yes
Did Verint Speech Analytics live up to sales and marketing promises?
Yes
Did implementation of Verint Speech Analytics go as expected?
Yes
Would you buy Verint Speech Analytics again?
Yes