Overall Satisfaction with Zendesk Sunshine
In our company, we use Zendesk Sunshine so that we can integrate all the emails that our company receives and others related to CRM. Essentially, it allows us to have a very effective personalization and reduce response times. Creating profiles of each customer, is critical in terms of experience, as well as tracking every interaction and action of the customer, which saves us a lot of search time and effort.
- Customization and ability to create customer profiles
- Easy integration with other tools and rich history of customer actions.
- Provides a fully intuitive interface
- Very good ways to analyze
- There are some glitches when doing upgrades on information or data, sometimes
- It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
- The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.
- Agility and improved response times
- Improved customer relationship/engagement
- Integration and tracking capabilities for customer growth phases.
Do you think Zendesk Sunshine delivers good value for the price?
Yes
Are you happy with Zendesk Sunshine's feature set?
Yes
Did Zendesk Sunshine live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Sunshine go as expected?
Yes
Would you buy Zendesk Sunshine again?
Yes