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Long time customer of Zenefits
November 19, 2020

Long time customer of Zenefits

Tracy Isacco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

We use Zenefits for a variety of HR functions. The first time we used Zenefits it was to onboard people and keep track of their records and have an integrated Benefits experience. We continue to use Zenefits for record keeping, PTO, Benefit administration and most importantly Payroll. Our company spans several states so having an online resource like Zenefits is invaluable.
  • Intuitive reporting.
  • Ease of use for employees.
  • Listening to customers asking for enhancements.
  • PTO calendars.
  • Help desk for payroll issues (especially tax related ones) takes forever. A phone conversation would be much preferred.
  • We had a hard time splitting our labor force into different fields to easily integrate into our GL.
  • GL and QBO integration too complicated.
  • Payroll tax does not extend down to county level for the states that require this.
  • Enhanced our onboarding and employee management.
  • Integration of benefit admin and HR functions invaluable.
  • PTO calendar all can see is great.
There is still room for improvement on the payroll side, but I like everything else we use Zenefits for.
I mentioned this in a previous question, but I will reiterate. There are some serious issues in the tax department and trying to solve the issues through email is infuriating at best, ineffective at worst. A simple phone call would solve and safe a lot of time and frustration and I wish they would use it more.

Do you think Zenefits delivers good value for the price?

Yes

Are you happy with Zenefits's feature set?

Yes

Did Zenefits live up to sales and marketing promises?

Yes

Did implementation of Zenefits go as expected?

Yes

Would you buy Zenefits again?

Yes

We have been with Zenefits for several years now and have watched them transform from a Benefits company providing HR functions to a Payroll company with Benefits and HR functions. The journey has not always been easy, but I have to say they have always innovated and tried to make things work. My biggest complaint is the help function of payroll... sometimes talking to someone can solve the problem 10 times faster than a thousand emails. That being said, Zenefits listens and adapts to their customers and is always trying to improve their product. For that I give them great kudos and is why we have continued to renew our subscription with them.

Zenefits Feature Ratings

9.8
Employee demographic data
10
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.8
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated