Support Needs Improvement, I Believe.
September 07, 2022
Support Needs Improvement, I Believe.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zenefits
Getting support is nearly impossible I believe. We received a tax notice in March of 2022 and I am still emailing them once a week for an update on the case. It has not been resolved and all my emails go unanswered I've found. They make it impossible to call, chat or email a direct person so you just have to keep emailing the support email and wait 3 months for a response I've found. Any instance where we have needed support has been an absolute nightmare in my view.
- Making it difficult to get support, I believe.
- Getting support, I've found
- Support response times.
- Access to an actual person to talk to, I've found.
- Interface
- Saved time running payroll
Do you think TriNet HR Platform delivers good value for the price?
Not sure
Are you happy with TriNet HR Platform's feature set?
Yes
Did TriNet HR Platform live up to sales and marketing promises?
No
Did implementation of TriNet HR Platform go as expected?
No
Would you buy TriNet HR Platform again?
No