17hats vs. Dimelo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Dimelo
Score 10.0 out of 10
N/A
Dimelo is a customer relationship management (CRM) tool built to power digital customer engagement.N/A
Pricing
17hatsDimelo
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsDimelo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
17hatsDimelo
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Dimelo
8.9
1 Ratings
15% above category average
Customer data management / contact management10.02 Ratings9.01 Ratings
Workflow management10.02 Ratings9.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings9.01 Ratings
Contract management10.02 Ratings9.01 Ratings
Quote & order management10.01 Ratings9.01 Ratings
Interaction tracking8.01 Ratings9.01 Ratings
Territory management00 Ratings9.01 Ratings
Opportunity management00 Ratings9.01 Ratings
Channel / partner relationship management00 Ratings8.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Dimelo
8.0
2 Ratings
7% above category average
Case management8.01 Ratings8.02 Ratings
Call center management00 Ratings8.02 Ratings
Help desk management00 Ratings8.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Dimelo
8.0
2 Ratings
6% above category average
Lead management8.01 Ratings7.02 Ratings
Email marketing00 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
Dimelo
8.0
2 Ratings
6% above category average
Task management9.01 Ratings7.02 Ratings
Billing and invoicing management10.02 Ratings8.01 Ratings
Reporting00 Ratings9.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Dimelo
8.5
2 Ratings
11% above category average
Custom fields9.92 Ratings7.02 Ratings
Custom objects10.01 Ratings9.01 Ratings
Scripting environment00 Ratings9.01 Ratings
API for custom integration00 Ratings9.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
14% above category average
Dimelo
8.0
2 Ratings
4% below category average
Single sign-on capability10.01 Ratings8.01 Ratings
Role-based user permissions9.01 Ratings8.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Dimelo
8.5
2 Ratings
17% above category average
Marketing automation8.01 Ratings8.02 Ratings
Compensation management00 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Dimelo
8.0
1 Ratings
7% above category average
Mobile access8.01 Ratings8.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Dimelo
7.3
2 Ratings
4% below category average
Forecasting00 Ratings6.02 Ratings
Pipeline visualization00 Ratings8.01 Ratings
Customizable reports00 Ratings8.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Dimelo
9.0
2 Ratings
22% above category average
Social data00 Ratings9.02 Ratings
Social engagement00 Ratings9.02 Ratings
Best Alternatives
17hatsDimelo
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsDimelo
Likelihood to Recommend
10.0
(2 ratings)
8.0
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsDimelo
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Dimelo
We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Read full review
Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Dimelo
  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
Dimelo
  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
Dimelo
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review
Dimelo
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Dimelo
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
Read full review
Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Dimelo
  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Read full review
ScreenShots