What users are saying about
7 Ratings
3 Ratings
7 Ratings
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Score 9.1 out of 100
3 Ratings
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Score 9.9 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Dimelo ranks higher in 1 feature set: Integrations with 3rd-party Software
  • 17hats and Dimelo are tied in 3 feature sets: Customer Service & Support, Marketing Automation, Platform

Sales Force Automation

9.5

17hats

95%
8.9

Dimelo

89%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
9.0
90%
1 Rating

Workflow management

9.9
99%
2 Ratings
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.0
90%
1 Rating

Contract management

10.0
100%
2 Ratings
9.0
90%
1 Rating

Quote & order management

10.0
100%
1 Rating
9.0
90%
1 Rating

Interaction tracking

8.0
80%
1 Rating
9.0
90%
1 Rating

Territory management

N/A
0 Ratings
9.0
90%
1 Rating

Opportunity management

N/A
0 Ratings
9.0
90%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
8.0
80%
1 Rating

Customer Service & Support

8.0

17hats

80%
8.0

Dimelo

80%
Dimelo ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.0
80%
2 Ratings

Call center management

N/A
0 Ratings
8.0
80%
2 Ratings

Help desk management

N/A
0 Ratings
8.0
80%
1 Rating

Marketing Automation

8.0

17hats

80%
8.0

Dimelo

80%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
7.0
70%
2 Ratings

Email marketing

N/A
0 Ratings
9.0
90%
1 Rating

CRM Project Management

9.5

17hats

95%
8.0

Dimelo

80%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
7.0
70%
2 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.0
80%
1 Rating

Reporting

N/A
0 Ratings
9.0
90%
2 Ratings

Customization

9.9

17hats

99%
8.5

Dimelo

85%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
7.0
70%
2 Ratings

Custom objects

10.0
100%
1 Rating
9.0
90%
1 Rating

Scripting environment

N/A
0 Ratings
9.0
90%
1 Rating

API for custom integration

N/A
0 Ratings
9.0
90%
1 Rating

Security

9.5

17hats

95%
8.0

Dimelo

80%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.0
80%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
2 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.5

Dimelo

85%
Dimelo ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.0
80%
2 Ratings

Compensation management

N/A
0 Ratings
9.0
90%
1 Rating

Platform

8.0

17hats

80%
8.0

Dimelo

80%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.0
80%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
7.3

Dimelo

73%
Dimelo ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
6.0
60%
2 Ratings

Pipeline visualization

N/A
0 Ratings
8.0
80%
1 Rating

Customizable reports

N/A
0 Ratings
8.0
80%
2 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
9.0

Dimelo

90%
Dimelo ranks higher in 2/2 features

Social data

N/A
0 Ratings
9.0
90%
2 Ratings

Social engagement

N/A
0 Ratings
9.0
90%
2 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.0

Dimelo

80%
2 Ratings

Usability

9.0

17hats

90%
1 Rating

Dimelo

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

Dimelo

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Dimelo Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

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