7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
- Dimelo ranks higher in 1 feature set: Integrations with 3rd-party Software
- 17hats and Dimelo are tied in 3 feature sets: Customer Service & Support, Marketing Automation, Platform
Sales Force Automation
9.5
17hats
95%

8.9
Dimelo
89%
17hats ranks higher in 5/9 features
17hats ranks higher in 5/9 features
Customer data management / contact management
9.9
99%
2 Ratings

9.0
90%
1 Rating
Workflow management
9.9
99%
2 Ratings

9.0
90%
1 Rating
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

9.0
90%
1 Rating
Contract management
10.0
100%
2 Ratings

9.0
90%
1 Rating
Quote & order management
10.0
100%
1 Rating

9.0
90%
1 Rating
Interaction tracking
8.0
80%
1 Rating

9.0
90%
1 Rating
Territory management
N/A
0 Ratings

9.0
90%
1 Rating
Opportunity management
N/A
0 Ratings

9.0
90%
1 Rating
Channel / partner relationship management
N/A
0 Ratings

8.0
80%
1 Rating
Customer Service & Support
8.0
17hats
80%

8.0
Dimelo
80%
Dimelo ranks higher in 3/3 features
Dimelo ranks higher in 3/3 features
Case management
8.0
80%
1 Rating

8.0
80%
2 Ratings
Call center management
N/A
0 Ratings

8.0
80%
2 Ratings
Help desk management
N/A
0 Ratings

8.0
80%
1 Rating
Marketing Automation
8.0
17hats
80%

8.0
Dimelo
80%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Lead management
8.0
80%
1 Rating

7.0
70%
2 Ratings
Email marketing
N/A
0 Ratings

9.0
90%
1 Rating
CRM Project Management
9.5
17hats
95%

8.0
Dimelo
80%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

7.0
70%
2 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

8.0
80%
1 Rating
Reporting
N/A
0 Ratings

9.0
90%
2 Ratings
Customization
9.9
17hats
99%

8.5
Dimelo
85%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.8
98%
2 Ratings

7.0
70%
2 Ratings
Custom objects
10.0
100%
1 Rating

9.0
90%
1 Rating
Scripting environment
N/A
0 Ratings

9.0
90%
1 Rating
API for custom integration
N/A
0 Ratings

9.0
90%
1 Rating
Security
9.5
17hats
95%

8.0
Dimelo
80%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

8.0
80%
1 Rating
Role-based user permissions
9.0
90%
1 Rating

8.0
80%
2 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

8.5
Dimelo
85%
Dimelo ranks higher in 2/2 features
Dimelo ranks higher in 2/2 features
Marketing automation
8.0
80%
1 Rating

8.0
80%
2 Ratings
Compensation management
N/A
0 Ratings

9.0
90%
1 Rating
Platform
8.0
17hats
80%

8.0
Dimelo
80%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

8.0
80%
1 Rating
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

7.3
Dimelo
73%
Dimelo ranks higher in 3/3 features
Dimelo ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

6.0
60%
2 Ratings
Pipeline visualization
N/A
0 Ratings

8.0
80%
1 Rating
Customizable reports
N/A
0 Ratings

8.0
80%
2 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

9.0
Dimelo
90%
Dimelo ranks higher in 2/2 features
Dimelo ranks higher in 2/2 features
Social data
N/A
0 Ratings

9.0
90%
2 Ratings
Social engagement
N/A
0 Ratings

9.0
90%
2 Ratings
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

8.0
Dimelo
80%
2 Ratings
Usability
9.0
17hats
90%
1 Rating

Dimelo
N/A
0 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

Dimelo
N/A
0 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Dimelo
We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employeesPros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Dimelo
- Being able to unify all the messages we receive daily is easier.
- It helps reduce time when giving answers and solutions to problems that arise.
- Its interface is very simple and easy to understand.
- You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Analista
Yulio International CorpLeisure, Travel & Tourism, 51-200 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Dimelo
- Social media listening over and above management
- Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Dimelo
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Dimelo Editions & Modules
—
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Dimelo
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Dimelo
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Dimelo
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
Analista
Yulio International CorpLeisure, Travel & Tourism, 51-200 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Dimelo
- Provided the service we required based upon an assumed initial level of customer engagement
- Increased social media engagement for the client - positive impact

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employees