What users are saying about

17hats vs Dimelo

17hats
3 Ratings
Dimelo
2 Ratings

17hats

3 Ratings
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Score 9.6 out of 100

Based on 3 reviews and ratings

Dimelo

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.

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Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
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Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

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Anonymous | TrustRadius Reviewer
Verified User
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Feature Rating Comparison

Sales Force Automation

17hats
9.3
Dimelo
8.9
Customer data management / contact management
17hats
9.5
Dimelo
9.0
Workflow management
17hats
9.5
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Dimelo
9.0
Contract management
17hats
10.0
Dimelo
9.0
Quote & order management
17hats
10.0
Dimelo
9.0
Interaction tracking
17hats
8.0
Dimelo
9.0
Territory management
17hats
—
Dimelo
9.0
Opportunity management
17hats
—
Dimelo
9.0
Channel / partner relationship management
17hats
—
Dimelo
8.0

Customer Service & Support

17hats
8.0
Dimelo
8.0
Case management
17hats
8.0
Dimelo
8.0
Call center management
17hats
—
Dimelo
8.0
Help desk management
17hats
—
Dimelo
8.0

Marketing Automation

17hats
8.0
Dimelo
8.0
Lead management
17hats
8.0
Dimelo
7.1
Email marketing
17hats
—
Dimelo
9.0

CRM Project Management

17hats
9.5
Dimelo
8.0
Task management
17hats
9.0
Dimelo
7.1
Billing and invoicing management
17hats
10.0
Dimelo
8.0
Reporting
17hats
—
Dimelo
9.0

Customization

17hats
9.5
Dimelo
8.5
Custom fields
17hats
9.0
Dimelo
7.1
Custom objects
17hats
10.0
Dimelo
9.0
Scripting environment
17hats
—
Dimelo
9.0
API for custom integration
17hats
—
Dimelo
9.0

Security

17hats
9.5
Dimelo
8.0
Single sign-on capability
17hats
10.0
Dimelo
8.0
Role-based user permissions
17hats
9.0
Dimelo
8.0

Integrations with 3rd-party Software

17hats
8.0
Dimelo
8.5
Marketing automation
17hats
8.0
Dimelo
8.0
Compensation management
17hats
—
Dimelo
9.0

Platform

17hats
8.0
Dimelo
8.0
Mobile access
17hats
8.0
Dimelo
8.0

CRM Reporting & Analytics

17hats
—
Dimelo
7.4
Forecasting
17hats
—
Dimelo
6.1
Pipeline visualization
17hats
—
Dimelo
8.0
Customizable reports
17hats
—
Dimelo
8.0

Social CRM

17hats
—
Dimelo
9.0
Social data
17hats
—
Dimelo
9.0
Social engagement
17hats
—
Dimelo
9.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 2 answers on this topic

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM

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luar lamas | TrustRadius Reviewer
luar lamas
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Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
View all 2 answers on this topic

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
View all 1 answers on this topic

Dimelo

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 2 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 2 answers on this topic

Dimelo

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.

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luar lamas | TrustRadius Reviewer
luar lamas
View all 2 answers on this topic

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 2 answers on this topic

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

17hats

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details
—

Dimelo

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
—

Dimelo Editions & Modules

—
Additional Pricing Details
—

Rating Summary

Likelihood to Recommend

17hats
9.5
Dimelo
8.0

Usability

17hats
9.0
Dimelo
—

Support Rating

17hats
8.0
Dimelo
—

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