What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 9 out of 100
2 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Dimelo
8.9
Customer data management / contact management
17hats
9.0
Dimelo
9.0
Workflow management
17hats
9.0
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Dimelo
9.0
Contract management
17hats
10.0
Dimelo
9.0
Quote & order management
17hats
10.0
Dimelo
9.0
Interaction tracking
17hats
8.0
Dimelo
9.0
Territory management
17hats
Dimelo
9.0
Opportunity management
17hats
Dimelo
9.0
Channel / partner relationship management
17hats
Dimelo
8.0

Customer Service & Support

17hats
8.0
Dimelo
8.1
Case management
17hats
8.0
Dimelo
8.3
Call center management
17hats
Dimelo
8.0
Help desk management
17hats
Dimelo
8.0

Marketing Automation

17hats
8.0
Dimelo
8.3
Lead management
17hats
8.0
Dimelo
7.7
Email marketing
17hats
Dimelo
9.0

CRM Project Management

17hats
9.5
Dimelo
8.1
Task management
17hats
9.0
Dimelo
7.7
Billing and invoicing management
17hats
10.0
Dimelo
8.0
Reporting
17hats
Dimelo
8.7

Customization

17hats
8.0
Dimelo
8.7
Custom fields
17hats
8.0
Dimelo
7.7
Custom objects
17hats
Dimelo
9.0
Scripting environment
17hats
Dimelo
9.0
API for custom integration
17hats
Dimelo
9.0

Security

17hats
9.5
Dimelo
8.0
Single sign-on capability
17hats
10.0
Dimelo
8.0
Role-based user permissions
17hats
9.0
Dimelo
8.0

Integrations with 3rd-party Software

17hats
8.0
Dimelo
8.7
Marketing automation
17hats
8.0
Dimelo
8.3
Compensation management
17hats
Dimelo
9.0

Platform

17hats
8.0
Dimelo
8.0
Mobile access
17hats
8.0
Dimelo
8.0

CRM Reporting & Analytics

17hats
Dimelo
7.6
Forecasting
17hats
Dimelo
6.7
Pipeline visualization
17hats
Dimelo
8.0
Customizable reports
17hats
Dimelo
8.0

Social CRM

17hats
Dimelo
8.8
Social data
17hats
Dimelo
9.0
Social engagement
17hats
Dimelo
8.7

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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