What users are saying about
3 Ratings
4 Ratings
3 Ratings
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Score 9.7 out of 100
4 Ratings
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Score 9 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
FloristWare
Customer data management / contact management
17hats
9.6
FloristWare
Workflow management
17hats
9.6
FloristWare
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
FloristWare
Contract management
17hats
10.0
FloristWare
Quote & order management
17hats
10.0
FloristWare
Interaction tracking
17hats
8.0
FloristWare

Customer Service & Support

17hats
8.0
FloristWare
Case management
17hats
8.0
FloristWare

Marketing Automation

17hats
8.0
FloristWare
Lead management
17hats
8.0
FloristWare

CRM Project Management

17hats
9.5
FloristWare
Task management
17hats
9.0
FloristWare
Billing and invoicing management
17hats
10.0
FloristWare

Customization

17hats
9.6
FloristWare
Custom fields
17hats
9.1
FloristWare
Custom objects
17hats
10.0
FloristWare

Security

17hats
9.5
FloristWare
Single sign-on capability
17hats
10.0
FloristWare
Role-based user permissions
17hats
9.0
FloristWare

Integrations with 3rd-party Software

17hats
8.0
FloristWare
Marketing automation
17hats
8.0
FloristWare

Platform

17hats
8.0
FloristWare
Mobile access
17hats
8.0
FloristWare

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

FloristWare

  • The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
  • The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
  • The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.
Annette Hentz | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

FloristWare

  • I would like to see the ability to save work and continue later (as in pause order entering).
  • I would like to see in the future a more advanced routing module.
Amra Kolasinac | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

FloristWare

FloristWare 9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

FloristWare

FloristWare 9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

FloristWare

I have never felt the need to seek out an alternative to Floristware.
Annette Hentz | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

FloristWare

  • Has kept us on top of account billing, so positive
Wendy Heier Heier Designs Florist | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

FloristWare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FloristWare Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.6
FloristWare
9.0

Usability

17hats
9.0
FloristWare
9.1

Support Rating

17hats
8.0
FloristWare
9.1

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