7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 81 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
- Sage CRM ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software
Sales Force Automation
9.5
17hats
95%
8.5
Sage CRM
85%
17hats ranks higher in 5/9 features
17hats ranks higher in 5/9 features
Customer data management / contact management
9.9
99%
2 Ratings
8.8
88%
18 Ratings
Workflow management
9.9
99%
2 Ratings
8.3
83%
17 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
8.5
85%
17 Ratings
Contract management
10.0
100%
2 Ratings
8.1
81%
15 Ratings
Quote & order management
10.0
100%
1 Rating
8.5
85%
17 Ratings
Interaction tracking
8.0
80%
1 Rating
8.8
88%
17 Ratings
Territory management
N/A
0 Ratings
8.3
83%
18 Ratings
Opportunity management
N/A
0 Ratings
8.5
85%
18 Ratings
Channel / partner relationship management
N/A
0 Ratings
8.5
85%
17 Ratings
Customer Service & Support
8.0
17hats
80%
8.3
Sage CRM
83%
Sage CRM ranks higher in 3/3 features
Sage CRM ranks higher in 3/3 features
Case management
8.0
80%
1 Rating
8.2
82%
16 Ratings
Call center management
N/A
0 Ratings
8.4
84%
15 Ratings
Help desk management
N/A
0 Ratings
8.4
84%
14 Ratings
Marketing Automation
8.0
17hats
80%
8.4
Sage CRM
84%
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating
8.5
85%
17 Ratings
Email marketing
N/A
0 Ratings
8.3
83%
16 Ratings
CRM Project Management
9.5
17hats
95%
8.7
Sage CRM
87%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
8.8
88%
17 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
8.5
85%
16 Ratings
Reporting
N/A
0 Ratings
8.7
87%
14 Ratings
Customization
9.9
17hats
99%
8.4
Sage CRM
84%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.8
98%
2 Ratings
8.2
82%
18 Ratings
Custom objects
10.0
100%
1 Rating
8.1
81%
17 Ratings
Scripting environment
N/A
0 Ratings
9.0
90%
16 Ratings
API for custom integration
N/A
0 Ratings
8.4
84%
14 Ratings
Security
9.5
17hats
95%
8.3
Sage CRM
83%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
8.2
82%
18 Ratings
Role-based user permissions
9.0
90%
1 Rating
8.5
85%
14 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
8.1
Sage CRM
81%
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Marketing automation
8.0
80%
1 Rating
8.2
82%
15 Ratings
Compensation management
N/A
0 Ratings
8.1
81%
13 Ratings
Platform
8.0
17hats
80%
7.3
Sage CRM
73%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
7.3
73%
17 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A
8.1
Sage CRM
81%
Sage CRM ranks higher in 3/3 features
Sage CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
8.3
83%
17 Ratings
Pipeline visualization
N/A
0 Ratings
8.1
81%
17 Ratings
Customizable reports
N/A
0 Ratings
7.9
79%
18 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A
8.3
Sage CRM
83%
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings
8.3
83%
14 Ratings
Social engagement
N/A
0 Ratings
8.3
83%
14 Ratings
Attribute Ratings
- 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
- Sage CRM is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
8.7
Sage CRM
87%
29 Ratings
Likelihood to Renew
17hats
N/A
0 Ratings
5.1
Sage CRM
51%
11 Ratings
Usability
9.0
17hats
90%
1 Rating
8.6
Sage CRM
86%
12 Ratings
Performance
17hats
N/A
0 Ratings
8.2
Sage CRM
82%
2 Ratings
Support Rating
8.0
17hats
80%
3 Ratings
8.2
Sage CRM
82%
9 Ratings
In-Person Training
17hats
N/A
0 Ratings
7.0
Sage CRM
70%
1 Rating
Implementation Rating
17hats
N/A
0 Ratings
8.0
Sage CRM
80%
2 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Sage CRM
as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Ecommerce Manager
GANEMMarket Research, 51-200 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Sage CRM
- When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
- Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
Real Estate Investor
Sacred Heart Real EstateReal Estate, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Sage CRM
- Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
- Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
- Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.

Verified User
Engineer in Information Technology
Building Materials Company, 201-500 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Sage CRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$33 per month
Sage CRM Editions & Modules
On-premise Edition
Sage CRM (on premise) | 1 |
---|
- Lifetime License per Seat
SaaS Edition
Sage CRM (cloud) | $451 |
---|
- Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.Likelihood to Renew
17hats
No score
No answers yet
No answers on this topic
Sage CRM
Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.

Verified User
Employee in Marketing
Medical Devices Company, 51-200 employeesUsability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Sage CRM
Sage CRM 8.6
Based on 12 answers
Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
Performance
17hats
No score
No answers yet
No answers on this topic
Sage CRM
Sage CRM 8.2
Based on 2 answers
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Marketing Director
WAC Consulting Group51-200 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Sage CRM
Sage CRM 8.2
Based on 9 answers
Sage is typically very easy to interact with on the support side. The wait times are not long and they will help you solve the problem more often than not. An issue that can arise is if an edit needs to be made to your Windows Registry. In my experience, Sage is unwilling to help with those issues even though it is directly required by their program.
General Manager
OrganomationMedical Device, 11-50 employees
In-Person Training
17hats
No score
No answers yet
No answers on this topic
Sage CRM
Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.

Verified User
Administrator in Information Technology
Environmental Services Company, 11-50 employeesImplementation Rating
17hats
No score
No answers yet
No answers on this topic
Sage CRM
Sage CRM 8.0
Based on 2 answers
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.

Verified User
Administrator in Information Technology
Environmental Services Company, 11-50 employeesAlternatives Considered
17hats
No answers on this topic
Sage CRM
Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
Director
Marketing Answers & Solutions LimitedInformation Technology and Services, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Sage CRM
- It is very affordable in pricing, compared to competitors
- Lead management and convertion into prospects is also a very easy process
- Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
Sales Administration Manager
Bupa WorldwideInternational Trade and Development, 51-200 employees