What users are saying about
7 Ratings
81 Ratings
7 Ratings
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Score 9.1 out of 100
81 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
  • Sage CRM ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software

Sales Force Automation

9.5

17hats

95%
8.5

Sage CRM

85%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.8
88%
18 Ratings

Workflow management

9.9
99%
2 Ratings
8.3
83%
17 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.5
85%
17 Ratings

Contract management

10.0
100%
2 Ratings
8.1
81%
15 Ratings

Quote & order management

10.0
100%
1 Rating
8.5
85%
17 Ratings

Interaction tracking

8.0
80%
1 Rating
8.8
88%
17 Ratings

Territory management

N/A
0 Ratings
8.3
83%
18 Ratings

Opportunity management

N/A
0 Ratings
8.5
85%
18 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.5
85%
17 Ratings

Customer Service & Support

8.0

17hats

80%
8.3

Sage CRM

83%
Sage CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.2
82%
16 Ratings

Call center management

N/A
0 Ratings
8.4
84%
15 Ratings

Help desk management

N/A
0 Ratings
8.4
84%
14 Ratings

Marketing Automation

8.0

17hats

80%
8.4

Sage CRM

84%
Sage CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.5
85%
17 Ratings

Email marketing

N/A
0 Ratings
8.3
83%
16 Ratings

CRM Project Management

9.5

17hats

95%
8.7

Sage CRM

87%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.8
88%
17 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.5
85%
16 Ratings

Reporting

N/A
0 Ratings
8.7
87%
14 Ratings

Customization

9.9

17hats

99%
8.4

Sage CRM

84%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
8.2
82%
18 Ratings

Custom objects

10.0
100%
1 Rating
8.1
81%
17 Ratings

Scripting environment

N/A
0 Ratings
9.0
90%
16 Ratings

API for custom integration

N/A
0 Ratings
8.4
84%
14 Ratings

Security

9.5

17hats

95%
8.3

Sage CRM

83%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.2
82%
18 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.5
85%
14 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.1

Sage CRM

81%
Sage CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.2
82%
15 Ratings

Compensation management

N/A
0 Ratings
8.1
81%
13 Ratings

Platform

8.0

17hats

80%
7.3

Sage CRM

73%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.3
73%
17 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.1

Sage CRM

81%
Sage CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.3
83%
17 Ratings

Pipeline visualization

N/A
0 Ratings
8.1
81%
17 Ratings

Customizable reports

N/A
0 Ratings
7.9
79%
18 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
8.3

Sage CRM

83%
Sage CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.3
83%
14 Ratings

Social engagement

N/A
0 Ratings
8.3
83%
14 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Sage CRM is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.7

Sage CRM

87%
29 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
5.1

Sage CRM

51%
11 Ratings

Usability

9.0

17hats

90%
1 Rating
8.6

Sage CRM

86%
12 Ratings

Performance

17hats

N/A
0 Ratings
8.2

Sage CRM

82%
2 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.2

Sage CRM

82%
9 Ratings

In-Person Training

17hats

N/A
0 Ratings
7.0

Sage CRM

70%
1 Rating

Implementation Rating

17hats

N/A
0 Ratings
8.0

Sage CRM

80%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Sage CRM

as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Francisco Martinez | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Sage CRM

  • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
  • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
Jeffrey Wallace | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Sage CRM

  • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
  • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
  • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$33 per month

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Sage CRM

Sage CRM 8.6
Based on 12 answers
Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
America Castañeda | TrustRadius Reviewer

Performance

17hats

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.2
Based on 2 answers
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Sage CRM

Sage CRM 8.2
Based on 9 answers
Sage is typically very easy to interact with on the support side. The wait times are not long and they will help you solve the problem more often than not. An issue that can arise is if an edit needs to be made to your Windows Registry. In my experience, Sage is unwilling to help with those issues even though it is directly required by their program.
David Oliva | TrustRadius Reviewer

In-Person Training

17hats

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.0
Based on 2 answers
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Sage CRM

Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
Gary Perkins | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Sage CRM

  • It is very affordable in pricing, compared to competitors
  • Lead management and convertion into prospects is also a very easy process
  • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
Luis Brea | TrustRadius Reviewer

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