What users are saying about
52 Ratings
7 Ratings
52 Ratings
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Score 8.9 out of 100
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Agiline CRM

Agiline [CRM] came up to our expectations so well. It is a swift tool with multiple features like contact management and tracking to manage the data of customers and hence facilitated us in strengthening our relationships with our clients. But this tool is not our favorite when it comes to automation and its pricing since it is expensive
Theodore Olive | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Agiline CRM
8.8
Customer data management / contact management
1CRM
8.9
Agiline CRM
9.0
Workflow management
1CRM
9.3
Agiline CRM
8.5
Territory management
1CRM
8.9
Agiline CRM
9.5
Opportunity management
1CRM
9.2
Agiline CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Agiline CRM
8.5
Contract management
1CRM
8.6
Agiline CRM
8.5
Quote & order management
1CRM
9.1
Agiline CRM
9.0
Interaction tracking
1CRM
8.9
Agiline CRM
9.0
Channel / partner relationship management
1CRM
8.7
Agiline CRM
8.5

Customer Service & Support

1CRM
9.0
Agiline CRM
8.8
Case management
1CRM
8.6
Agiline CRM
9.5
Call center management
1CRM
9.1
Agiline CRM
8.5
Help desk management
1CRM
9.2
Agiline CRM
8.5

Marketing Automation

1CRM
8.8
Agiline CRM
8.5
Lead management
1CRM
9.0
Agiline CRM
8.5
Email marketing
1CRM
8.5
Agiline CRM
8.5

CRM Project Management

1CRM
9.1
Agiline CRM
8.8
Task management
1CRM
9.0
Agiline CRM
8.5
Billing and invoicing management
1CRM
9.1
Agiline CRM
9.5
Reporting
1CRM
9.2
Agiline CRM
8.5

CRM Reporting & Analytics

1CRM
9.2
Agiline CRM
8.8
Forecasting
1CRM
9.1
Agiline CRM
8.5
Pipeline visualization
1CRM
9.3
Agiline CRM
9.0
Customizable reports
1CRM
9.3
Agiline CRM
9.0

Customization

1CRM
8.9
Agiline CRM
8.5
Custom fields
1CRM
9.0
Agiline CRM
8.5
Custom objects
1CRM
9.1
Agiline CRM
8.5
Scripting environment
1CRM
8.7
Agiline CRM
8.5
API for custom integration
1CRM
9.0
Agiline CRM
8.5

Security

1CRM
9.2
Agiline CRM
8.8
Single sign-on capability
1CRM
9.2
Agiline CRM
9.0
Role-based user permissions
1CRM
9.1
Agiline CRM
8.5

Social CRM

1CRM
9.1
Agiline CRM
9.0
Social data
1CRM
8.9
Agiline CRM
9.5
Social engagement
1CRM
9.3
Agiline CRM
8.5

Integrations with 3rd-party Software

1CRM
8.4
Agiline CRM
9.0
Marketing automation
1CRM
8.2
Agiline CRM
8.5
Compensation management
1CRM
8.6
Agiline CRM
9.5

Platform

1CRM
7.9
Agiline CRM
8.5
Mobile access
1CRM
7.9
Agiline CRM
8.5

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Agiline CRM

  • Its marketing automation feature is fast and dynamic.
  • It has the capacity to hold many contacts intact and manages them amazingly.
  • Its interface is easy and not complex for beginners.
Reuben Jude | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Agiline CRM

  • Vaguely displays the number of contacts when they are more than 12000.
  • Its automation gets clunky sometimes.
  • Pricing is not in our favor and should be decreased.
Theodore Olive | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Agiline CRM

Agiline CRM 9.0
Based on 2 answers
Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
with them twice and found them highly responsive and professional people
having complete command of the product which eventually facilitated us
in solving our problem.
Reuben Jude | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Agiline CRM

Agiline CRM 8.5
Based on 2 answers
As far as customer support of Agiline is concerned then we are highly inspired by their dedication to work and they are amazing in solving queries. This tool is so good in managing customer relationships and its integration is so amazing and has proved helpful for us and we are able to manage workflow.
Theodore Olive | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Agiline CRM

Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
Reuben Jude | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Agiline CRM

  • Our customer's trust in us is increased.
  • It has flourished product visibility.
  • We can manage workflow easily.
Theodore Olive | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Agiline CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

1CRM
9.3
Agiline CRM
9.0

Usability

1CRM
9.3
Agiline CRM
9.0

Support Rating

1CRM
9.4
Agiline CRM
8.5

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