[24]7 Answers vs. Zendesk Suite
[24]7 Answers vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7 Answers | N/A | [24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Help Center and search functions can utilize text-like messaging that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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[24]7 Answers | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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[24]7 Answers | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7 Answers | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
[24]7 Answers | Zendesk Suite | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Zendesk |
Pros | [24]7.ai No answers on this topic | Zendesk |
Cons | [24]7.ai No answers on this topic | Zendesk |
Likelihood to Renew | [24]7.ai No answers on this topic | Zendesk |
Usability | [24]7.ai No answers on this topic | Zendesk |
Reliability and Availability | [24]7.ai No answers on this topic | Zendesk |
Performance | [24]7.ai No answers on this topic | Zendesk |
Support Rating | [24]7.ai No answers on this topic | Zendesk |
Online Training | [24]7.ai No answers on this topic | Zendesk |
Implementation Rating | [24]7.ai No answers on this topic | Zendesk |
Alternatives Considered | [24]7.ai No answers on this topic | Zendesk |
Return on Investment | [24]7.ai No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |