[24]7 Assist vs. Verint Workforce Engagement (discontinued)
[24]7 Assist vs. Verint Workforce Engagement (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7 Assist | N/A | [24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options: Digital Assist Assist Widget for CRM Active Share Digital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM provides native and custom connectors to embed Digital Assist into your customer relationship management (CRM) and enterprise systems for a holistic view of… | N/A | |
Verint Workforce Engagement (discontinued) | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
[24]7 Assist | Verint Workforce Engagement (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
[24]7 Assist | Verint Workforce Engagement (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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[24]7 Assist | Verint Workforce Engagement (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7 Assist | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | 9.0 (1 ratings) | 8.5 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (8 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (1 ratings) |
[24]7 Assist | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | [24]7.ai | Verint |
Pros | [24]7.ai | Verint |
Cons | [24]7.ai | Verint |
Likelihood to Renew | [24]7.ai No answers on this topic | Verint |
Usability | [24]7.ai No answers on this topic | Verint |
Support Rating | [24]7.ai No answers on this topic | Verint |
Implementation Rating | [24]7.ai No answers on this topic | Verint |
Alternatives Considered | [24]7.ai | Verint |
Return on Investment | [24]7.ai | Verint |
ScreenShots |