[24]7.ai Engagement Cloud vs. Pega Customer Service
[24]7.ai Engagement Cloud vs. Pega Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7.ai Engagement Cloud | N/A | [24]7.ai Engagement Cloud is a SaaS customer engagement platform that automates conversations, integrating chat, messaging, and voice channels with virtual and live agents. It gives users a single point of control for creating and managing human and bot interactions across digital and voice channels. Use its self-service tools to set up intent selections and build conversational bots, business logic, conversation flows, and user interfaces. | N/A | |
Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A |
[24]7.ai Engagement Cloud | Pega Customer Service | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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[24]7.ai Engagement Cloud | Pega Customer Service | |
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[24]7.ai Engagement Cloud | Pega Customer Service | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7.ai Engagement Cloud | Pega Customer Service | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (2 ratings) |
[24]7.ai Engagement Cloud | Pega Customer Service | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Pegasystems |
Pros | [24]7.ai No answers on this topic | Pegasystems |
Cons | [24]7.ai No answers on this topic | Pegasystems |
Alternatives Considered | [24]7.ai No answers on this topic | Pegasystems |
Return on Investment | [24]7.ai No answers on this topic | Pegasystems |
ScreenShots | Pega Customer Service Screenshots |