EchoSpan 360-Degree Feedback Tool vs Saba TalentSpace (formerly Halogen)

• EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
• Filled our request for customization and were easy to work with.
• Excellent on-line training videos

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• 1:1 agendas are easy to create, add comments to and prompt excellent conversation flow on the topics that truly matter to the manager and the employee.
• The system can be easily customized to reflect your company's language and culture. We did this in several areas of the platform (goals, development, learning), and it made a world of difference in the understanding and adaptation of our users. One example is that in each learning module, we added 3 questions in the course description so that managers would be automatically prompted to ask to follow up / learning transfer questions when their employees enroll and take a learning course.
• Halogen support is outstanding. Any question I have had has been answered upon the first contact or within 24 hours.

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• EchoSpan's 360s are completely customizable, so content improvements are up to the user

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• Halogen prices based on users and if an associate leaves the organization we cannot replace the license. If an employee leaves within their first 90 days we still have to pay for the license they have used.
• I like to do different processes in Halogen that have nothing to do with appraisals. However, the word appraisal cannot be taken out of the process. So when I want to assign a task to read a form, the system will only allow the terminology to read, "read the appraisal."

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• Improved awareness of employee strengths and weaknesses

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• We are able to get our reviews done in a quicker amount of time. Instead of 4-8 weeks we were able to get it done under a month.
• Halogen has gotten better at given us a heads up when the system will be down. Most patches are done overnight so we can at least verify it was done, but their success rate of a patch not breaking something is not at 99%. So we do lose productivity when the system is down.
• The tool is easier to do so there are fewer questions from users outside the core team.

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