365Ticketing vs. HelpCrunch

HelpCrunch

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
365Ticketing	Score 9.0 out of 10	Mid-Size Companies (51-1,000 employees)	365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with…	$17 user/month
HelpCrunch	Score 8.3 out of 10	N/A	All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.	$12 per month

Pricing

365Ticketing

HelpCrunch

Editions & Modules

365Ticketing: $17
user/month

Basic - Live chat: $12.00
per month
Premium - Live chat: $21.00
per month
Basic - Live chat+Emails: $25.00
per month
Premium - Live chat+Emails: $43.00
per month

Offerings

Pricing Offerings
365Ticketing	HelpCrunch
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

More Pricing Information

Community Pulse
	365Ticketing	HelpCrunch
Top Pros	Pro Due date Pro Easy to use	Pro Simple to use Pro Make better decisions Pro Time to market
Top Cons	Minus Management feature Minus User interface Minus Little more intuitive	Minus Chat bot Minus Instagram integration Minus Additional training

Best Alternatives
	365Ticketing	HelpCrunch
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Salesforce Service Cloud Score 8.7 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	365Ticketing	HelpCrunch
Likelihood to Recommend	- (0 ratings)	8.0 (4 ratings)
Support Rating	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	365Ticketing	HelpCrunch
Likelihood to Recommend	SC Soft Pepper Solutions SRL-D No answers on this topic	HelpCrunch Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific. Incentivized Verified User Anonymous Read full review
Pros	SC Soft Pepper Solutions SRL-D No answers on this topic	HelpCrunch Fastest time to market - set up the application fast and easy. The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity. Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience. SK Shahid Khan Founder Read full review
Cons	SC Soft Pepper Solutions SRL-D No answers on this topic	HelpCrunch Not found any so far AS Alan Smith Owner & Operator Read full review
Support Rating	SC Soft Pepper Solutions SRL-D No answers on this topic	HelpCrunch Always available, very knowledgeable, faster resolution. SK Shahid Khan Founder Read full review
Alternatives Considered	SC Soft Pepper Solutions SRL-D No answers on this topic	HelpCrunch HelpCrunch is more affordable than other alternatives on the market and offers better customer support. Verified User Anonymous Read full review
Return on Investment	SC Soft Pepper Solutions SRL-D No answers on this topic	HelpCrunch Great price point. Effective self service platform. Good alerting solution. Incentivized Verified User Anonymous Read full review
ScreenShots	365Ticketing Screenshots	HelpCrunch Screenshots