What users are saying about
2 Ratings
42 Ratings
2 Ratings
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Score 8.1 out of 101
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Chartio

It's a good tool if you're new to data. It's 50/50 if I would recommend it. I really liked it, but ultimately we didn't get wide adoption. A few reasons for this are that our exec team needed something simpler to interact with. Database tables were too complex for them to interact with and so they asked that we move to another tool
Dal Adamson profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Chartio
8.2
Customizable dashboards
9 Spokes
9.0
Chartio
9.0
Pixel Perfect reports
9 Spokes
Chartio
9.0
Report Formatting Templates
9 Spokes
Chartio
6.5

Ad-hoc Reporting

9 Spokes
7.0
Chartio
7.8
Drill-down analysis
9 Spokes
7.0
Chartio
6.5
Formatting capabilities
9 Spokes
Chartio
8.5
Integration with R or other statistical packages
9 Spokes
Chartio
7.0
Report sharing and collaboration
9 Spokes
Chartio
9.0

Data Discovery and Visualization

9 Spokes
10.0
Chartio
8.4
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Chartio
8.0
Location Analytics / Geographic Visualization
9 Spokes
Chartio
8.0
Predictive Analytics
9 Spokes
Chartio
9.1

Access Control and Security

9 Spokes
9.0
Chartio
10.0
Multi-User Support (named login)
9 Spokes
9.0
Chartio
10.0
Role-Based Security Model
9 Spokes
Chartio
10.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Chartio
10.0

Mobile Capabilities

9 Spokes
8.0
Chartio
8.0
Responsive Design for Web Access
9 Spokes
6.0
Chartio
8.0
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Chartio
8.0

Report Output and Scheduling

9 Spokes
Chartio
8.7
Publish to Web
9 Spokes
Chartio
10.0
Publish to PDF
9 Spokes
Chartio
9.5
Report Versioning
9 Spokes
Chartio
6.8
Report Delivery Scheduling
9 Spokes
Chartio
8.5

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available

Chartio

  • Chart manipulation after an initial query.
  • Extensive choices for dropdown menus.
  • User interface is very easy on the eyes and intuitive.
  • The new drag & drop method for arranging charts is much more efficient than before!
Marisol Pelaez profile photo

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available

Chartio

  • Inability to immediately act on data from Chartio through Chartio's platform means we have to use other software to implement information gained from Chartio.
  • Data gained isn't live this means we can sometimes depending on the quarter be acting on less relevant data and we also cannot be as reactive because we have to wait a day before we know if our changes made based on data from Chartio is successful or not.
Genesis Martins profile photo

Likelihood to Renew

9 Spokes

No score
No answers yet
No answers on this topic

Chartio

Chartio 8.0
Based on 24 answers
We continue to get more out of the product as they release new features. We also have a very happy user base here with Chartio as our dashboarding tool.
Ben Gatzke profile photo

Usability

9 Spokes

No score
No answers yet
No answers on this topic

Chartio

Chartio 7.6
Based on 6 answers
Chartio has been very helpful for our organization. In the beginning figuring out how to set up charts took a little while, but that was learning how to use Chartio.
Peter Vadelnieks profile photo

Support

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available

Chartio

No score
No answers yet
No answers on this topic

Online Training

9 Spokes

No score
No answers yet
No answers on this topic

Chartio

Chartio 8.2
Based on 1 answer
I use self learning materials. Pretty helpful. I find myself having to go back to the "drilldown" instructions though, and have a hard time finding hidden variables on a dashboard, so perhaps there is room for intuitive improvements (or maybe I'm just being lazy)
No photo available

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available

Chartio

Simple interface, simple dashboarding (very little ETL or Analysis requirement for our purposes) and ease of self-service and quick support response. The price was right for all of these things.
Ben Gatzke profile photo

Scalability

9 Spokes

No score
No answers yet
No answers on this topic

Chartio

Chartio 6.8
Based on 2 answers
Chartio has worked well as our datawarehouse has rapidly expanded, and the usability/performance hasn't seemed to have suffered. What we haven't yet realized is additional savings from additional users. We have some dashboard needs for users who truly just view of a few charts, and the licensing structure hasn't yet been structured in a way that would support that type of approach...having 50 "core" licenses, and then potentially several hundred view only licenses for partners that would use the application infrequently.
Asa Pogrelis profile photo

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Chartio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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