What users are saying about
2 Ratings
43 Ratings
2 Ratings
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Score 8.3 out of 101
43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Chartio

Chartio is a great tool for building presentable dashboards. It can export, you can add read-only access, and it has permissions levels by dashboard for users. There are other data analysis tools that help to analyze the data, but few allow for such a nice presentation
Kyle Epps profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Chartio
8.2
Customizable dashboards
9 Spokes
9.0
Chartio
9.0
Pixel Perfect reports
9 Spokes
Chartio
9.0
Report Formatting Templates
9 Spokes
Chartio
6.5

Ad-hoc Reporting

9 Spokes
7.0
Chartio
7.8
Drill-down analysis
9 Spokes
7.0
Chartio
6.5
Formatting capabilities
9 Spokes
Chartio
8.5
Integration with R or other statistical packages
9 Spokes
Chartio
7.0
Report sharing and collaboration
9 Spokes
Chartio
9.0

Data Discovery and Visualization

9 Spokes
10.0
Chartio
8.4
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Chartio
8.0
Location Analytics / Geographic Visualization
9 Spokes
Chartio
8.0
Predictive Analytics
9 Spokes
Chartio
9.1

Access Control and Security

9 Spokes
9.0
Chartio
10.0
Multi-User Support (named login)
9 Spokes
9.0
Chartio
10.0
Role-Based Security Model
9 Spokes
Chartio
10.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Chartio
10.0

Mobile Capabilities

9 Spokes
8.0
Chartio
8.0
Responsive Design for Web Access
9 Spokes
6.0
Chartio
8.0
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Chartio
8.0

Report Output and Scheduling

9 Spokes
Chartio
8.7
Publish to Web
9 Spokes
Chartio
10.0
Publish to PDF
9 Spokes
Chartio
9.5
Report Versioning
9 Spokes
Chartio
6.8
Report Delivery Scheduling
9 Spokes
Chartio
8.5

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available

Chartio

  • Direct linkage to our databases. Abstracts away the visualization layer so we can focus on the data and the queries.
  • Host of graphs and tools that permits all types of data visualizations.
  • Haven't quite used this yet, but there is a new embedding feature that will be very helpful so that we can embed the charts into a company central dash.
No photo available

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available

Chartio

  • There is not a last full month date range option. You can still get the range that you need, but the dashboards will have to be manually updated to exclusively display one whole month.
  • When building a chart, the area which displays your tables and fields is finite. You can't adjust the size to make it easier to see. They do allow a mouse-over to see the entire name of your table/field, but I would prefer to adjust the width.
  • Once you modify a query in the Custom Query tab, there doesn't seem to be a way to go back to using the U.I.
No photo available

Likelihood to Renew

9 Spokes

No score
No answers yet
No answers on this topic

Chartio

Chartio 8.0
Based on 24 answers
Great customer support: You will receive an answer by email usually within 20-30 minutes. Not only that but our CSMs for Chartio go out of their way to help, they have even created charts for some of the less experienced users that wanted an example to work from. We have had nothing but great experiences with this team.
Devin Knight profile photo

Usability

9 Spokes

No score
No answers yet
No answers on this topic

Chartio

Chartio 7.6
Based on 6 answers
I really like using Chartio. I use it on a daily basis for pulling data from different sources and combining data (the explore tab was a great idea for this use). I think I would give it 8/10 because there needs to be more documentation or maybe blog posts about things people are doing with it. I only have my own ideas about what to do /how to graph things. I know there are some articles, but it would be awesome to have a section on the neat dashboards people are building or how they show data in different ways. Another complaint is how much time it takes to load. I know our databases aren't set up precisely for Chartio and I have been creating data stores. But the data stores have so many more limitations that adds a whole new layer of frustration. Love the product, keep up the good work and the fast fixes.
No photo available

Support

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available

Chartio

No score
No answers yet
No answers on this topic

Online Training

9 Spokes

No score
No answers yet
No answers on this topic

Chartio

Chartio 8.2
Based on 1 answer
I use self learning materials. Pretty helpful. I find myself having to go back to the "drilldown" instructions though, and have a hard time finding hidden variables on a dashboard, so perhaps there is room for intuitive improvements (or maybe I'm just being lazy)
No photo available

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available

Chartio

We used GoodData before Chartio. Our main reason for the change was that GoodData also stored our data and we could not query our own databases. We had to load the data first before creating a new dashboard which made the whole process (and also the maintenance) more difficult. Also Chartio's pricing model fits us better as it is based on number of users not on the size of our data.
Tamás Imre profile photo

Scalability

9 Spokes

No score
No answers yet
No answers on this topic

Chartio

Chartio 6.8
Based on 2 answers
Chartio has worked well as our datawarehouse has rapidly expanded, and the usability/performance hasn't seemed to have suffered. What we haven't yet realized is additional savings from additional users. We have some dashboard needs for users who truly just view of a few charts, and the licensing structure hasn't yet been structured in a way that would support that type of approach...having 50 "core" licenses, and then potentially several hundred view only licenses for partners that would use the application infrequently.
Asa Pogrelis profile photo

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chartio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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