What users are saying about

9 Spokes

2 Ratings

Chartio

40 Ratings

9 Spokes

2 Ratings
Score 8 out of 101

Chartio

40 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Chartio

Chartio is a great tool for building presentable dashboards. It can export, you can add read-only access, and it has permissions levels by dashboard for users. There are other data analysis tools that help to analyze the data, but few allow for such a nice presentation
Kyle Epps profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Chartio
8.2
Customizable dashboards
9 Spokes
9.0
Chartio
9.0
Pixel Perfect reports
9 Spokes
Chartio
9.0
Report Formatting Templates
9 Spokes
Chartio
6.5

Ad-hoc Reporting

9 Spokes
7.0
Chartio
7.8
Drill-down analysis
9 Spokes
7.0
Chartio
6.5
Formatting capabilities
9 Spokes
Chartio
8.5
Integration with R or other statistical packages
9 Spokes
Chartio
7.0
Report sharing and collaboration
9 Spokes
Chartio
9.0

Data Discovery and Visualization

9 Spokes
10.0
Chartio
8.4
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Chartio
8.0
Location Analytics / Geographic Visualization
9 Spokes
Chartio
8.0
Predictive Analytics
9 Spokes
Chartio
9.1

Access Control and Security

9 Spokes
9.0
Chartio
10.0
Multi-User Support (named login)
9 Spokes
9.0
Chartio
10.0
Role-Based Security Model
9 Spokes
Chartio
10.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Chartio
10.0

Mobile Capabilities

9 Spokes
8.0
Chartio
8.0
Responsive Design for Web Access
9 Spokes
6.0
Chartio
8.0
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Chartio
8.0

Report Output and Scheduling

9 Spokes
Chartio
8.7
Publish to Web
9 Spokes
Chartio
10.0
Publish to PDF
9 Spokes
Chartio
9.5
Report Versioning
9 Spokes
Chartio
6.8
Report Delivery Scheduling
9 Spokes
Chartio
8.5

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • Constantly updating: many of the BI tools we looked at were slow to iterate on their product. This was a main selling point for us.
  • Ease of Use: We have many users that are new to BIs tools and database management in general. BI software as a whole has a pretty steep learning curve for most people, but Chartio does a good job of making things easier all around.
  • Database Support: It seems as though every department insists on storing their information using different databases. Chartio had support for everyone one we needed which was very helpful.
Devin Knight profile photo

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available
  • Limited in-depth functionality: In speaking with our Data Science team, it seems Chartio is limited when it comes to more in-depth BI features. An example is the lack of ability to have complete control over queries: how often they fire, when they fire, which charts can refresh when, etc. Chartio has been improving on this, however.
  • Limited Google Analytics control: In my speaking with the Chartio CSMs, this seems to be more on Google's end. Examples: The API doesn't fully pull in custom dimension names and query limits seem to still be imposed even though we have GA premium. Chartio does attempt to give workarounds like letting you rename the custom dimensions until they roll out a permanent fix.
Devin Knight profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Chartio8.0
Based on 24 answers
Great customer support: You will receive an answer by email usually within 20-30 minutes. Not only that but our CSMs for Chartio go out of their way to help, they have even created charts for some of the less experienced users that wanted an example to work from. We have had nothing but great experiences with this team.
Devin Knight profile photo

Usability

No score
No answers yet
No answers on this topic
Chartio7.6
Based on 6 answers
Chartio has been very helpful for our organization. In the beginning figuring out how to set up charts took a little while, but that was learning how to use Chartio.
Peter Vadelnieks profile photo

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available
No score
No answers yet
No answers on this topic

Online Training

No score
No answers yet
No answers on this topic
Chartio8.2
Based on 1 answer
I use self learning materials. Pretty helpful. I find myself having to go back to the "drilldown" instructions though, and have a hard time finding hidden variables on a dashboard, so perhaps there is room for intuitive improvements (or maybe I'm just being lazy)
No photo available

Breadth of Deployment

No answers on this topic
Chartio is being used departmentally by our regional market health managers as well as our data and tech team.
Tyler Muth profile photo

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
We used GoodData before Chartio. Our main reason for the change was that GoodData also stored our data and we could not query our own databases. We had to load the data first before creating a new dashboard which made the whole process (and also the maintenance) more difficult. Also Chartio's pricing model fits us better as it is based on number of users not on the size of our data.
Tamás Imre profile photo

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
Chartio9.5
Based on 28 answers
The security of data seems good. Data can very easily be pulled on to an Excel sheet or PDF document which makes it very easy to share with the rest of the office.
Genesis Martins profile photo

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
Chartio9.5
Based on 28 answers
All the data sources we use are available and there are no issues with data connections.
Ben Gatzke profile photo

Scalability

No score
No answers yet
No answers on this topic
Chartio6.8
Based on 2 answers
Chartio has worked well as our datawarehouse has rapidly expanded, and the usability/performance hasn't seemed to have suffered. What we haven't yet realized is additional savings from additional users. We have some dashboard needs for users who truly just view of a few charts, and the licensing structure hasn't yet been structured in a way that would support that type of approach...having 50 "core" licenses, and then potentially several hundred view only licenses for partners that would use the application infrequently.
Asa Pogrelis profile photo

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Chartio

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
All Chartio customers receive the full version of our product.