Absorb LMS vs. Fuse

We utilize Absorb LMS as our online course delivery platform for a large academic medical center with numerous off-site locations. Absorb LMS is a robust platform allowing us to deliver meaningful education to staff across the enterprise in an easy-to-use interface for end users with robust reporting options for educators and managers to continue to track staff compliance. We transitioned to Absorb LMS from a different platform four years ago and the ease of use, customer support and reliable interface has not gone unnoticed.

I would say it is very good but not perfect. There are some slight improvements that can be made for ease of use but overall it is a good product that helps our business run better. Being able to find the support we need is fantastic. It is great to have a rep we can reach out to easily.

Incentivized

• Customer Service - Our CSM, Kirsten Spak, provides friendly, timely and high quality help and has helps us to understand and efficiently use the system.
• Course Creation - We have been able to create custom courses with a wide range of features, including branding, audio, video and assessments.
• Reporting - Absorb LMS offers a robust reporting function which allows us to understand our users and meet the needs of our partners when user information is required for their projects.

Incentivized

• Face to face.
• Trusted source.
• Ease of use.
• Clarity

Incentivized

• The ability to generate learner-specific, real-time dashboards with advanced filters and visual representations would provide greater insights into training effectiveness and learner performance.
• While Absorb LMS offers mobile access, further optimizing the mobile user/admin interface would cater to the modern workforce's mobile learning needs more effectively.
• Implementing AI technologies to provide personalized learning paths based on individual learner data and performance metrics could up the perception of modernism for users

• Log in speed.
• Number of users.
• Hours of support.
• Ease of use.

Incentivized

We have no plans to move away from Absorb at this time. It has all of the functionality we are looking for in a learning management system and we have a lot of info stored in our LMS system for trainings including all of our current and past employee transcripts. It is also getting easier to manager with being able to connect the LMS to ADP to update employee reporting/department/location/etc. We don't have a need or reason to move away from Absorb at this time.

Incentivized

Absorb LMS is easy to use from both a user experience and admin experience. For users, navigating the site to complete assignments or finding courses to develop new skills is very user-friendly. As an admin, the course creation tools walk you through each step simply, but have a ton of functionality to support any of your training needs.

Incentivized

The customer service team is top notch. They have always been readily available and quick to assist regardless of the day or time of the call

Absorb LMS's performance is very reliable and consistent. Pages load quickly. Report are generated within a reasonable amount of time (even with significant amounts of data), etc. Nothing seems to slow it down.

Absorb LMS's client service managers have been extremely responsive, efficient, and available. While we pay for a higher level of support, we have found it well worth the investment. We've been less pleased with the accounting side of the organization, but that has little impact on the delivery of training to our clients and employees.

Incentivized

I meet and do training with my absorb support every week. and I have all my questions answered! it's great

hands down favorite in look, function, cost and service. Others were close but could not meet our external and internal cases. Our current one (we looked at them again) did not have 40% of the functionality or value, despite the bargain cost, it was not worth it to continue. Only new hires used our LMS for onboarding because they had to; no one went back for more training. With Absorb our classes are more dynamic and targeted.

Incentivized

Fuse is more built for our business by someone in the business. It has helped us work through our process faster and more efficiently. We need this especially when we are busy. With little downtime and help when there are issues Fuse has been a great source of help for our business.

Incentivized

This is one of the main reasons we chose Absorb as our LMS. It is a very user-friendly application that is able to be deployed across multiple departments in geographically dispersed locations. It works amazingly well for us.

• We use the LMS as first-level client training; it gets clients' feet wet before they take a live training course. Clients appreciate that we can give them admin access so that they can be in control of their users' learning paths.
• We have used the LMS for our recent internal product certification and have been able to track completions and scores of employees to get a better feel for internal product knowledge and award prizes, making it fun for the participants.
• Since we have created the certification program, each new hire is enrolled in the program. This has been great for onboarding new hires.

Incentivized

• Ease of talking points.
• Quick to decide.
• Clarity of the process.
• Ability to feel comfortable and trust.

Incentivized