Absorb LMS: Hands Down the Best LMS Customer Support I have Ever Experienced
April 15, 2024
Absorb LMS: Hands Down the Best LMS Customer Support I have Ever Experienced
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Absorb Engage
Overall Satisfaction with Absorb LMS
Absorb LMS functions as our organization's platform for our healthcare professional continuing education system, PHA Online University. It is our primary platform for our members (healthcare professionals who work with patients who have pulmonary hypertension) to access CME/CE accredited enduring material courses to develop their clinical knowledge and skills. The product allows our members to access CE courses anytime, anywhere.
- Customer support: any time we've ever encountered issues on the front end (from learners) or back end (reports, building courses, etc) our CSM Olivia are immediate in their response and helpfulness. Any questions we have are always addressed promptly.
- Dashboards: very cool functionality to see (in real-time) course enrollments, completions, etc. and its easy to build them in Absorb.
- Customization: the abilities to customize our platform homepage (with custom billboards, images, news and announcements, etc.) is a huge plus for Absorb.
- Reporting: some custom reports we need have to be built on the backend and we can't do ourselves- e.g. have to put in a request to the client success team.
- Surveys/Course evaluations/assessments: can't edit these after the courses go live without losing some data from learners who've already completed them. Also have to click 'submit' after each evaluation item instead of just once at the bottom of the page.
- Character limits: some object lessons have character limits (e.g. the 'Description' box- only allows 4000 characters.
- Improved Promotion: increase learner engagement with other resources our organization has- able to plug our other programs/resources through news articles, billboards with links, etc.
- Improved learner access: allows us to give increased access and engagement for our recorded courses from our live conference, so people who weren't able to attend can access them.
- LMS Utilization: Absorb LMS is our only LMS so we don't have much to compare it to, but our learners and enrollments continue to steadily grow year after year.
- Content Creation (Absorb Create)
- Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)
Content creation: allows us to custom build courses with any learning objects we like. For example, implemented a pre-test into 5 courses to measure how much learners were impacted by a course after taking it (by measuring change in pre test and post test results). Reporting- can mostly easily pull the data we need to report to stakeholders and leadership.
Do you think Absorb LMS delivers good value for the price?
Not sure
Are you happy with Absorb LMS's feature set?
Yes
Did Absorb LMS live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Absorb LMS go as expected?
I wasn't involved with the implementation phase
Would you buy Absorb LMS again?
Yes