What users are saying about
7 Ratings
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Score 4.9 out of 100
26 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • Accruent Maintenance Connection CMMS is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Maintenance Connection CMMS

90%
3 Ratings
7.8

Lucernex

78%
19 Ratings

Likelihood to Renew

7.0

Maintenance Connection CMMS

70%
1 Rating

Lucernex

N/A
0 Ratings

Usability

9.0

Maintenance Connection CMMS

90%
1 Rating

Lucernex

N/A
0 Ratings

Support Rating

6.4

Maintenance Connection CMMS

64%
4 Ratings

Lucernex

N/A
0 Ratings

In-Person Training

Maintenance Connection CMMS

N/A
0 Ratings
7.7

Lucernex

77%
3 Ratings

Implementation Rating

7.0

Maintenance Connection CMMS

70%
2 Ratings

Lucernex

N/A
0 Ratings

Likelihood to Recommend

Accruent

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
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Accruent

I believe Accruent is well suited for companies with a large amount of leased assets that need to be accounted for under the new accounting standard. Companies with fewer leases would not need an intricate tool of this size. It is suited for both real estate and equipment leases, which makes up the entirety of our portfolio.
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Pros

Accruent

  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
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Accruent

  • Lucernex does an excellent job of listening to its customers to continue enhancing the product to make it the best in the industry and to continue to partner with their customers on this endeavor.
  • Lucernex's product is an intuitive product that allows its end users to customize and manager their own fields and pages to tailor individual company's needs.
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Cons

Accruent

  • No improvements at this time.
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Accruent

  • The sales person we worked with seemed to have some communication gaps when passing off to the implementation team.
  • The implementation start was rocky due to enduring disconnect on our needs versus what was included in the SOW.
  • As a client, we were not clear on what was fundamentally included in our SOW and how that would impact the end-product.
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Pricing Details

Maintenance Connection CMMS

Starting Price

Editions & Modules

Maintenance Connection CMMS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Lucernex

    Starting Price

    Editions & Modules

    Lucernex editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      Accruent

      If I find a product with better support and some additional operational asset functions I would be willing to make a move.
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      Accruent

      No answers on this topic

      Usability

      Accruent

      Its very user friendly and works well in a manufacturing setting.
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      Accruent

      No answers on this topic

      Support Rating

      Accruent

      They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
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      Accruent

      No answers on this topic

      In-Person Training

      Accruent

      No answers on this topic

      Accruent

      The trainers were knowledgeable and engaging in presenting the materials, and their emphasis on important concepts was helpful (I would rate the trainers themselves a 9!). However, I do not believe there's anything we learned in the in-person training that could not have been taught via live web-classroom. Traveling a significant distance (in our case) to Austin, TX for only approx. 12 hours in the classroom was (in my opinion) not necessary, since the same material could have been presented via live web-classroom and saved us the expense and travel-time. I would encourage Lucernex to consider moving to a live web-classroom format in the future; an online live format would still allow for participation and questions from the participants while saving clients' time and money
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      Implementation Rating

      Accruent

      If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
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      Accruent

      No answers on this topic

      Alternatives Considered

      Accruent

      It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
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      Accruent

      I cannot recall exactly what other products we reviewed before choosing Lucernex, but one of the leading factors was how highly customizable the software was. We had previously been using Retail Lease which was an older program with buckets of data stored everywhere. During the data mapping process, we were able to easily find a home for all of this "random" data
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      Return on Investment

      Accruent

      • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
      • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
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      Accruent

      • Lucernex was able to complete our business objective to manage and process all of our Lease Accounting entries within the software.
      • Lucernex has enabled all of our departments to become better connected, work together to create synergies and transparency to better meet business objectives.
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