What users are saying about

Acquire.io vs ApexChat

Acquire.io
3 Ratings
ApexChat
8 Ratings

Acquire.io

3 Ratings
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Score 8.3 out of 100

Based on 3 reviews and ratings

ApexChat

8 Ratings
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Score 8 out of 100

Based on 8 reviews and ratings

Likelihood to Recommend

Acquire.io

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
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ApexChat

For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.

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Justin Shook | TrustRadius Reviewer
Justin Shook
View all 2 answers on this topic

Pros

Acquire.io

  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
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ApexChat

  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.

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John Hinson | TrustRadius Reviewer
John Hinson
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Cons

Acquire.io

  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
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ApexChat

  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size

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Justin Shook | TrustRadius Reviewer
Justin Shook
View all 2 answers on this topic

Support Rating

Acquire.io

Acquire.io 9.0
Based on 2 answers
They are very responsive to inquiries, and quickly make product changes when asked.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
View all 2 answers on this topic

ApexChat

No score
No answers yet
No answers on this topic

Alternatives Considered

Acquire.io

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
View all 1 answers on this topic

ApexChat

ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.

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John Hinson | TrustRadius Reviewer
John Hinson
View all 2 answers on this topic

Return on Investment

Acquire.io

  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.

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Brad Tharp | TrustRadius Reviewer
Brad Tharp
View all 1 answers on this topic

ApexChat

  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features

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Justin Shook | TrustRadius Reviewer
Justin Shook
View all 2 answers on this topic

Screenshots

ApexChat

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Pricing Details

Acquire.io

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

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ApexChat

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

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