Acquire.io vs. ApexChat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acquire.io
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.N/A
ApexChat
Score 7.6 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
Pricing
Acquire.ioApexChat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acquire.ioApexChat
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
User Ratings
Acquire.ioApexChat
Likelihood to Recommend
9.0
(1 ratings)
7.5
(2 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Acquire.ioApexChat
Likelihood to Recommend
Acquire
Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
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ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
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Pros
Acquire
  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
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ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
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Cons
Acquire
  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
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ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
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Support Rating
Acquire
They are very responsive to inquiries, and quickly make product changes when asked.
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ApexChat
No answers on this topic
Alternatives Considered
Acquire
We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
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ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
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Return on Investment
Acquire
  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
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ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
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