Acquire.io vs. ApexChat

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.

For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.

• Acquire is easy to implement and integrate with websites.
• Very responsive to new development requests and support.
• Acquire is esy to use for both the customer and service agent.

• Great chat box designs on website.
• Great backend support.
• Multi-language options.

• The product is stand-alone chat and co-browse, not really omni-channel.
• Workforce management features, work distribution and control, could use some improvement.

• Updated UI
• Additional reporting options
• Greater flexibility in chat widget appearance and size

They are very responsive to inquiries, and quickly make product changes when asked.

We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.

ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.

• Acquire gave us chat as a service channel.
• It gave us insight and details on long-standing, but hard to prove, website concerns.

• Increased lead flow
• Chat conversion improved
• Not scalable due to lack of features