What users are saying about
10 Ratings
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Score 8.9 out of 100
27 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

Acronis Cyber Protect Cloud

Home users, business users, every user should be using this solution! It's simple, reliable, easy to use, and affordable. As a reseller, it's what I recommend to my clients, and it's what we use for our needs as well. It's scalable and a complete backup solution for every need we have come across. One particularly hard area has been laptops. Acronis [Cyber Protect Cloud] is intelligent and knows when a laptop is brought onto the corporate network and will perform a local backup at that time and won't try to when it isn't on that network. When off the corporate network, it will only back up the files to the cloud that we have selected to backup. If you're using DropBox, forget about it and start using the Acronis [Cyber Protect Cloud] storage solution. You can share your files among different users with safe and secure backups!
Guy Kittelson | TrustRadius Reviewer

Armor

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.
Anonymous | TrustRadius Reviewer

Pros

Acronis Cyber Protect Cloud

  • Integrate with our ConnectWise Manage, and ConnectWise Automate systems seamlessly
  • Single Pane view across all of our backups for all customers
  • Easy managed and implementation are seamless
  • I can protect all platforms that we support
Anonymous | TrustRadius Reviewer

Armor

  • Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
  • Speed - We can scale resources easy and the infrastructure is fast and efficient.
  • Responsiveness - Support tickets are handled very fast with almost immediate solutions.
LJ Wilson | TrustRadius Reviewer

Cons

Acronis Cyber Protect Cloud

  • We would like a more robust remote control solution with more emphasis on unassisted system control and management
  • When adding client systems, we have to be logged onto the console as the client, it would be nice to able to do that from the reseller account
  • We wish the file sharing solution was less expensive or allowed for local storage and sharing
Guy Kittelson | TrustRadius Reviewer

Armor

  • Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
  • The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
  • The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.
Anonymous | TrustRadius Reviewer

Support Rating

Acronis Cyber Protect Cloud

No score
No answers yet
No answers on this topic

Armor

Armor 7.8
Based on 13 answers
Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acronis Cyber Protect Cloud

From a single pane of glass view to an easily managed solution, to know exactly what you pay for, it simply ticks all the boxes.
Anonymous | TrustRadius Reviewer

Armor

No answers on this topic

Return on Investment

Acronis Cyber Protect Cloud

  • It's given us peace of mind that our backups are reliable and dependable and can't be deleted by hackers
  • It's given our clients confidence that they are protected
  • We have safe and secure file sharing for our employees in the cloud
Guy Kittelson | TrustRadius Reviewer

Armor

No answers on this topic

Pricing Details

Acronis Cyber Protect Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Armor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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