What users are saying about
14 Ratings
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Score 7.3 out of 100
32 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
SalesforceIQ CRM (Discontinued)
9.1
Customer data management / contact management
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.0
Workflow management
ADAPTcrm
6.0
SalesforceIQ CRM (Discontinued)
Territory management
ADAPTcrm
6.0
SalesforceIQ CRM (Discontinued)
9.5
Opportunity management
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
8.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
9.5
Contract management
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
Quote & order management
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.0
Interaction tracking
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
9.5
Channel / partner relationship management
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
9.0

Customer Service & Support

ADAPTcrm
7.3
SalesforceIQ CRM (Discontinued)
Case management
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
Call center management
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
Help desk management
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)

Marketing Automation

ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
7.4
Lead management
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
7.4
Email marketing
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)

CRM Project Management

ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
9.0
Task management
ADAPTcrm
9.0
SalesforceIQ CRM (Discontinued)
9.0
Billing and invoicing management
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
9.0
Reporting
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.0

CRM Reporting & Analytics

ADAPTcrm
7.3
SalesforceIQ CRM (Discontinued)
9.0
Forecasting
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.0
Pipeline visualization
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
9.0
Customizable reports
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.0

Customization

ADAPTcrm
6.3
SalesforceIQ CRM (Discontinued)
9.1
Custom fields
ADAPTcrm
6.0
SalesforceIQ CRM (Discontinued)
9.5
Custom objects
ADAPTcrm
6.0
SalesforceIQ CRM (Discontinued)
9.0
Scripting environment
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.0
API for custom integration
ADAPTcrm
6.0
SalesforceIQ CRM (Discontinued)
9.0

Security

ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.3
Single sign-on capability
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.5
Role-based user permissions
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.0

Social CRM

ADAPTcrm
7.5
SalesforceIQ CRM (Discontinued)
9.0
Social data
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
Social engagement
ADAPTcrm
7.0
SalesforceIQ CRM (Discontinued)
9.0

Integrations with 3rd-party Software

ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
9.0
Marketing automation
ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
9.0
Compensation management
ADAPTcrm
SalesforceIQ CRM (Discontinued)
9.0

Platform

ADAPTcrm
SalesforceIQ CRM (Discontinued)
9.5
Mobile access
ADAPTcrm
SalesforceIQ CRM (Discontinued)
9.5

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Anonymous | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • Not budget friendly for smaller start-ups.
Anonymous | TrustRadius Reviewer

Screenshots

ADAPTcrm

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SalesforceIQ CRM (Discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
SalesforceIQ CRM (Discontinued)
9.5

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