ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.
N/A
SAP Business ByDesign
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
SAP Business ByDesign is SAP's cloud ERP suite offering, launched in 2007, designed for the SMB market. The product includes a broad range of capabilities including financials, human resources, sales, procurement, customer service, and supply chain.
Business ByDesign is a new platform, delivered entirely through a SaaS model, with functionality that overlaps somewhat with BusinessOne, which is also an SMB product, although not a true SaaS product.
N/A
Pricing
ADAPTcrm
SAP Business ByDesign
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADAPTcrm
SAP Business ByDesign
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.
More Pricing Information
Community Pulse
ADAPTcrm
SAP Business ByDesign
Features
ADAPTcrm
SAP Business ByDesign
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
ADAPTcrm
9.0
3 Ratings
16% above category average
SAP Business ByDesign
-
Ratings
Customer data management / contact management
8.73 Ratings
00 Ratings
Workflow management
9.73 Ratings
00 Ratings
Territory management
8.73 Ratings
00 Ratings
Opportunity management
8.73 Ratings
00 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.03 Ratings
00 Ratings
Contract management
9.03 Ratings
00 Ratings
Quote & order management
9.73 Ratings
00 Ratings
Interaction tracking
8.43 Ratings
00 Ratings
Channel / partner relationship management
9.03 Ratings
00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
ADAPTcrm
9.2
3 Ratings
20% above category average
SAP Business ByDesign
-
Ratings
Case management
9.73 Ratings
00 Ratings
Call center management
9.03 Ratings
00 Ratings
Help desk management
9.03 Ratings
00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
16% above category average
SAP Business ByDesign
-
Ratings
Lead management
9.03 Ratings
00 Ratings
Email marketing
8.73 Ratings
00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
18% above category average
SAP Business ByDesign
-
Ratings
Task management
9.73 Ratings
00 Ratings
Billing and invoicing management
8.73 Ratings
00 Ratings
Reporting
9.03 Ratings
00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
19% above category average
SAP Business ByDesign
-
Ratings
Forecasting
9.03 Ratings
00 Ratings
Pipeline visualization
8.73 Ratings
00 Ratings
Customizable reports
9.73 Ratings
00 Ratings
Customization
Comparison of Customization features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
14% above category average
SAP Business ByDesign
9.2
5 Ratings
20% above category average
Custom fields
8.73 Ratings
00 Ratings
Custom objects
8.43 Ratings
00 Ratings
Scripting environment
8.73 Ratings
00 Ratings
API for custom integration
9.02 Ratings
9.24 Ratings
Plug-ins
00 Ratings
9.25 Ratings
Security
Comparison of Security features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
9% above category average
SAP Business ByDesign
9.3
5 Ratings
11% above category average
Single sign-on capability
9.03 Ratings
9.04 Ratings
Role-based user permissions
9.23 Ratings
9.65 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
17% above category average
SAP Business ByDesign
-
Ratings
Social data
9.03 Ratings
00 Ratings
Social engagement
8.43 Ratings
00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
20% above category average
SAP Business ByDesign
-
Ratings
Marketing automation
9.03 Ratings
00 Ratings
Compensation management
8.72 Ratings
00 Ratings
Platform
Comparison of Platform features of Product A and Product B
ADAPTcrm
8.7
2 Ratings
16% above category average
SAP Business ByDesign
-
Ratings
Mobile access
8.72 Ratings
00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
8.4
2 Ratings
14% above category average
Benefit plan administration
00 Ratings
4.51 Ratings
Direct deposit files
00 Ratings
9.11 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
9.2
5 Ratings
23% above category average
Dashboards
00 Ratings
8.85 Ratings
Standard reports
00 Ratings
9.25 Ratings
Custom reports
00 Ratings
9.65 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
8.7
5 Ratings
13% above category average
Accounts payable
00 Ratings
9.24 Ratings
Accounts receivable
00 Ratings
9.24 Ratings
Global Financial Support
00 Ratings
9.22 Ratings
Primary and Secondary Ledgers
00 Ratings
9.22 Ratings
Journals and Reconciliations
00 Ratings
8.82 Ratings
Configurable Accounting
00 Ratings
9.22 Ratings
Standardized Processes
00 Ratings
8.01 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
9.1
4 Ratings
14% above category average
Inventory tracking
00 Ratings
9.24 Ratings
Automatic reordering
00 Ratings
10.03 Ratings
Location management
00 Ratings
8.03 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
8.5
4 Ratings
8% above category average
Pricing
00 Ratings
9.24 Ratings
Order entry
00 Ratings
9.24 Ratings
Credit card processing
00 Ratings
4.51 Ratings
Cost of goods sold
00 Ratings
9.24 Ratings
Order Orchestration
00 Ratings
9.22 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
9.2
3 Ratings
21% above category average
Billing Management
00 Ratings
8.83 Ratings
Cash and Asset Management
00 Ratings
9.22 Ratings
Travel & Expense Management
00 Ratings
10.02 Ratings
Budgetary Control & Encumbrance Accounting
00 Ratings
10.01 Ratings
Period Close
00 Ratings
9.22 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
9.2
2 Ratings
19% above category average
Budgeting and Forecasting
00 Ratings
10.01 Ratings
Project Costing
00 Ratings
9.22 Ratings
Cost Capture
00 Ratings
9.22 Ratings
Capital Project Management
00 Ratings
9.22 Ratings
Customer Contract Compliance
00 Ratings
8.01 Ratings
Project Revenue Recognition
00 Ratings
9.22 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
8.3
3 Ratings
18% above category average
Project Planning and Scheduling
00 Ratings
9.23 Ratings
Task Insight for Project Managers
00 Ratings
8.02 Ratings
Project Mobile Functionality
00 Ratings
8.02 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
10.0
1 Ratings
30% above category average
Award Lifecycle Management
00 Ratings
10.01 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
8.0
1 Ratings
14% above category average
Bids Analyzed and Compared
00 Ratings
8.01 Ratings
Requisitions-to-Purchase Orders Integrated
00 Ratings
8.01 Ratings
Supplier Management
00 Ratings
8.01 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
9.2
3 Ratings
29% above category average
Warehouse Workforce Management
00 Ratings
9.22 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
ADAPTcrm
-
Ratings
SAP Business ByDesign
9.0
3 Ratings
19% above category average
Production Process Design
00 Ratings
9.23 Ratings
Production Management
00 Ratings
9.23 Ratings
Configuration Management
00 Ratings
8.02 Ratings
Work Execution
00 Ratings
8.02 Ratings
Manufacturing Costs
00 Ratings
9.23 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.