What users are saying about

Magento Open Source

Top Rated
68 Ratings

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Magento Open Source

Top Rated
68 Ratings
Score 7.6 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Magento Open Source

Magento is well-suited for any full-fledged retail store. I would recommend a simpler solution for anyone seeking an e-commerce presence for just a few products (Shopify, etc).
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Magento Open Source
WYSIWYG email editor
Adobe Business Catalyst
2.7
Magento Open Source
Dynamic content
Adobe Business Catalyst
8.9
Magento Open Source
Ability to test dynamic content
Adobe Business Catalyst
7.3
Magento Open Source
Landing pages
Adobe Business Catalyst
6.6
Magento Open Source
A/B testing
Adobe Business Catalyst
7.0
Magento Open Source
Mobile optimization
Adobe Business Catalyst
8.0
Magento Open Source
Email deliverability
Adobe Business Catalyst
8.2
Magento Open Source
List management
Adobe Business Catalyst
3.3
Magento Open Source
Triggered drip sequences
Adobe Business Catalyst
6.8
Magento Open Source

Lead Management

Adobe Business Catalyst
1.9
Magento Open Source
Lead nurturing
Adobe Business Catalyst
1.9
Magento Open Source
Lead scoring and grading
Adobe Business Catalyst
2.3
Magento Open Source
Data quality management
Adobe Business Catalyst
1.5
Magento Open Source
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Magento Open Source

Campaign Management

Adobe Business Catalyst
2.5
Magento Open Source
Calendaring
Adobe Business Catalyst
2.6
Magento Open Source
Event/webinar marketing
Adobe Business Catalyst
2.4
Magento Open Source

Social Media Marketing

Adobe Business Catalyst
8.2
Magento Open Source
Social sharing and campaigns
Adobe Business Catalyst
7.8
Magento Open Source
Social profile integration
Adobe Business Catalyst
8.6
Magento Open Source

Reporting & Analytics

Adobe Business Catalyst
7.1
Magento Open Source
Dashboards
Adobe Business Catalyst
8.1
Magento Open Source
Standard reports
Adobe Business Catalyst
7.1
Magento Open Source
Custom reports
Adobe Business Catalyst
6.2
Magento Open Source

Platform & Infrastructure

Adobe Business Catalyst
6.3
Magento Open Source
API
Adobe Business Catalyst
6.7
Magento Open Source
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Magento Open Source
Customizability
Adobe Business Catalyst
6.1
Magento Open Source
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Magento Open Source

Online Storefront

Adobe Business Catalyst
Magento Open Source
7.4
Product catalog & listings
Adobe Business Catalyst
Magento Open Source
8.1
Product management
Adobe Business Catalyst
Magento Open Source
7.8
Bulk product upload
Adobe Business Catalyst
Magento Open Source
6.8
Branding
Adobe Business Catalyst
Magento Open Source
6.9
Mobile storefront
Adobe Business Catalyst
Magento Open Source
7.4
Product variations
Adobe Business Catalyst
Magento Open Source
7.7
Website integration
Adobe Business Catalyst
Magento Open Source
7.4
Visual customization
Adobe Business Catalyst
Magento Open Source
7.3
CMS
Adobe Business Catalyst
Magento Open Source
7.0

Online Shopping Cart

Adobe Business Catalyst
Magento Open Source
6.4
Abandoned cart recovery
Adobe Business Catalyst
Magento Open Source
5.7
Checkout user experience
Adobe Business Catalyst
Magento Open Source
7.1

Online Payment System

Adobe Business Catalyst
Magento Open Source
7.5
eCommerce security
Adobe Business Catalyst
Magento Open Source
7.5

eCommerce Marketing

Adobe Business Catalyst
Magento Open Source
6.8
Promotions & discounts
Adobe Business Catalyst
Magento Open Source
8.6
Personalized recommendations
Adobe Business Catalyst
Magento Open Source
5.3
SEO
Adobe Business Catalyst
Magento Open Source
6.4

eCommerce Business Management

Adobe Business Catalyst
Magento Open Source
7.8
Multi-site management
Adobe Business Catalyst
Magento Open Source
8.5
Order processing
Adobe Business Catalyst
Magento Open Source
8.6
Inventory management
Adobe Business Catalyst
Magento Open Source
7.5
Shipping
Adobe Business Catalyst
Magento Open Source
6.7
Custom functionality
Adobe Business Catalyst
Magento Open Source
7.6

Pros

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak profile photo
  • Compared to other solutions, Magento has far more control over exact nuances of e-commerce such as discounting, customer segmentation, and multi-site control.
  • Magento as a whole is reliable and can be made very fast thanks to built-in fullpage caching on Magento 2.
  • Magento is scalable and can handle huge traffic, or it can be built for a small site.
No photo available

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • Small bugs and issues affecting performance could be handled more quickly, but the rate of bug fixes and improvements is much better now than it used to be!
  • The built-in image lightbox uses an extension that is no longer supported. This could be improved.
  • Extensions from "certified developers" are often buggy or extremely unreliable. A better certification process for third-party extensions could save a lot of time and stress for users.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Magento Open Source10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
Good support; there have been a few issues that we have been unable to resolve
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French profile photo
I have worked with Shopify, osCommerce, and WooCommerce.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Surprisingly enough and despite having a second, less expensive hosting solution, a majority of our clients prefer to use the Adobe Business Catalyst solution. We are then able to enjoy the commissions that are returned as we sign up new customers for annual contracts.
  • Being able to store and utilize data that comes from web form submissions has been very helpful in customer retention since we became a partner in 2011. Since that time, we have only lost two clients. That's 3 times better than our other hosting solution.
  • Our largest negative impact has come from having only one choice in SSLs. For example, we had a great client in a local and growing bank. We spent 2 months getting the web site built to their specifications and we were very clear on the SSL situation. However, once the site went live, problems arose. In the past they had submitted their site to search engines with their secure URL and that was all that was indexed. Then when their customers searched for their site and clicked on the secure URL, it either showed that the site could not be found OR it said that they were entering to a site with an unverified SSL. People would then call the bank and complain. We then had to quickly move their site to another solution costing us days of re-development time and resources.
Jeff French profile photo
  • Constant development required, expensive
  • Extensions can cover 90% of requirements, but usually still need some customisation.
Joe Dingley profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Magento Open Source

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details