What users are saying about

Magento Open Source

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Top Rated
76 Ratings
58 Ratings
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Score 7.8 out of 101

Magento Open Source

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Top Rated
76 Ratings
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Score 7.6 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Magento Open Source

Definitely well suited to larger e-commerce stores, in particular where multiple store-fronts are needed. Not so well suited to smaller online shops
David Bryan profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Magento Open Source
WYSIWYG email editor
Adobe Business Catalyst
2.5
Magento Open Source
Dynamic content
Adobe Business Catalyst
9.0
Magento Open Source
Ability to test dynamic content
Adobe Business Catalyst
7.6
Magento Open Source
Landing pages
Adobe Business Catalyst
6.7
Magento Open Source
A/B testing
Adobe Business Catalyst
7.0
Magento Open Source
Mobile optimization
Adobe Business Catalyst
8.0
Magento Open Source
Email deliverability
Adobe Business Catalyst
8.1
Magento Open Source
List management
Adobe Business Catalyst
3.2
Magento Open Source
Triggered drip sequences
Adobe Business Catalyst
6.8
Magento Open Source

Lead Management

Adobe Business Catalyst
1.8
Magento Open Source
Lead nurturing
Adobe Business Catalyst
1.8
Magento Open Source
Lead scoring and grading
Adobe Business Catalyst
2.2
Magento Open Source
Data quality management
Adobe Business Catalyst
1.5
Magento Open Source
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Magento Open Source

Campaign Management

Adobe Business Catalyst
2.4
Magento Open Source
Calendaring
Adobe Business Catalyst
2.5
Magento Open Source
Event/webinar marketing
Adobe Business Catalyst
2.3
Magento Open Source

Social Media Marketing

Adobe Business Catalyst
8.2
Magento Open Source
Social sharing and campaigns
Adobe Business Catalyst
7.8
Magento Open Source
Social profile integration
Adobe Business Catalyst
8.6
Magento Open Source

Reporting & Analytics

Adobe Business Catalyst
7.1
Magento Open Source
Dashboards
Adobe Business Catalyst
8.0
Magento Open Source
Standard reports
Adobe Business Catalyst
7.1
Magento Open Source
Custom reports
Adobe Business Catalyst
6.1
Magento Open Source

Platform & Infrastructure

Adobe Business Catalyst
6.4
Magento Open Source
API
Adobe Business Catalyst
7.1
Magento Open Source
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Magento Open Source
Customizability
Adobe Business Catalyst
6.0
Magento Open Source
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Magento Open Source

Online Storefront

Adobe Business Catalyst
Magento Open Source
7.6
Product catalog & listings
Adobe Business Catalyst
Magento Open Source
8.5
Product management
Adobe Business Catalyst
Magento Open Source
7.9
Bulk product upload
Adobe Business Catalyst
Magento Open Source
7.3
Branding
Adobe Business Catalyst
Magento Open Source
7.3
Mobile storefront
Adobe Business Catalyst
Magento Open Source
7.8
Product variations
Adobe Business Catalyst
Magento Open Source
8.4
Website integration
Adobe Business Catalyst
Magento Open Source
8.0
Visual customization
Adobe Business Catalyst
Magento Open Source
6.9
CMS
Adobe Business Catalyst
Magento Open Source
6.5

Online Shopping Cart

Adobe Business Catalyst
Magento Open Source
7.0
Abandoned cart recovery
Adobe Business Catalyst
Magento Open Source
6.2
Checkout user experience
Adobe Business Catalyst
Magento Open Source
7.8

Online Payment System

Adobe Business Catalyst
Magento Open Source
8.2
eCommerce security
Adobe Business Catalyst
Magento Open Source
8.2

eCommerce Marketing

Adobe Business Catalyst
Magento Open Source
7.4
Promotions & discounts
Adobe Business Catalyst
Magento Open Source
8.9
Personalized recommendations
Adobe Business Catalyst
Magento Open Source
6.2
SEO
Adobe Business Catalyst
Magento Open Source
7.0

eCommerce Business Management

Adobe Business Catalyst
Magento Open Source
8.4
Multi-site management
Adobe Business Catalyst
Magento Open Source
8.8
Order processing
Adobe Business Catalyst
Magento Open Source
8.9
Inventory management
Adobe Business Catalyst
Magento Open Source
8.2
Shipping
Adobe Business Catalyst
Magento Open Source
7.8
Custom functionality
Adobe Business Catalyst
Magento Open Source
8.2

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Magento is fully extendable so that you can accomplish any special needs for a client without having to build a custom site.
  • Magento is powerful and fast on the proper web server. It can handle a huge number of products and customers successfully.
  • Magento has a very flexible catalog structure so that you can sell most any type of product or product combination.
  • Magento is easy to integrate with other systems.
  • Magento is great for non-technical people to be able to update content, as it's also a full CMS system.
Lynn Thames profile photo

Cons

  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice
Richard Taylor profile photo
  • The community around Magento is very poor compared to other software. We migrated to WooCommerce and definitely there's more support there. More plugins, extensions, developers, etc., and at a reasonable price. This is one of the key points why we migrated. Magento is very expensive and slow to develop here. For WooCommerce there are plugins for everything, from popular analytics software to loyalty. This is a HUGE point to consider.
  • Debugging is painful. Some times you get an error that shut downs your entire store, and why did it happen? No clue. There's no documentation, there are 20,000+ files and at least for us, the framework on which it is built is not that user-friendly. This is expensive and there are not that many options compared to other software.
  • Changing the design or making changes is also very hard, because of the framework, the many files, and how complex Magento is.
Santiago Valdés profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
Magento Open Source10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We use Adobe Muse and this was our introduction to BC, we did not have a choice in this topic. But we have a good experiance with Adobe products generally as we also use most products within Adobe CC
Richard Taylor profile photo
Magento is excellent for large shops, with large quantities of products and makes scaling as the shop grows easy and quick. But it does truly require a dedicated server and an experienced developer to get things up and going. I prefer WooCommerce for smaller shops as its quick and easy to get setup and running with minimal fuss and will run well on a shared hosting.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • We do'nt have to worry about the website uptime and maintainence which means 100% avalibility to our customer to improvove our ROI
  • We only want to pay for services that we use and the problem with bundled package services is that you can end up paying for more servicves than you need or use. whats wrong with given customers a service tick box and then providing them a price for what they are going to use rather than lots of unused services that reduce ROI
  • We could have improved our ROI 7 months ago had we know about BC SSL certification upgrade, which improves SEO to improve our internet search results
Richard Taylor profile photo
  • It definitely let us start with a decent store and scale from 0 to 15,000 products without many performance issues. But that comes with a cost: we were unable to change the design of the checkout, SEO was poor, and adding banners or more store-related things was very time consuming.
  • Debugging is hard and you will break your head with some errors that break your store, and you don't know how to solve them. This was one of the reasons why we left it.
Santiago Valdés profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Magento Open Source

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details