What users are saying about

Shopify

Top Rated
166 Ratings

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Shopify

Top Rated
166 Ratings
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Shopify

Shopify is definitely well suited for people who have a propensity for creating and working on websites for sales. Once you get a hang of it and the store is up and running, it starts making more sense. They try their best to make it very user friendly.Shopify is less appropriate for POS product selling. It seems to be an afterthought of the company, like they wanted to make a great online store and then Ted from Accounting (you know Ted, whose uncle golfs with the CEO every weekend?) well Ted had the idea to sell things in an actual store and rather than risk Ted's uncle saying something to the CEO next weekend the people in the meeting kinda put something together to shut Ted up.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Shopify
WYSIWYG email editor
Adobe Business Catalyst
2.7
Shopify
Dynamic content
Adobe Business Catalyst
8.9
Shopify
Ability to test dynamic content
Adobe Business Catalyst
7.3
Shopify
Landing pages
Adobe Business Catalyst
6.6
Shopify
A/B testing
Adobe Business Catalyst
7.0
Shopify
Mobile optimization
Adobe Business Catalyst
8.0
Shopify
Email deliverability
Adobe Business Catalyst
8.2
Shopify
List management
Adobe Business Catalyst
3.3
Shopify
Triggered drip sequences
Adobe Business Catalyst
6.8
Shopify

Lead Management

Adobe Business Catalyst
1.9
Shopify
Lead nurturing
Adobe Business Catalyst
1.9
Shopify
Lead scoring and grading
Adobe Business Catalyst
2.3
Shopify
Data quality management
Adobe Business Catalyst
1.5
Shopify
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Shopify

Campaign Management

Adobe Business Catalyst
2.5
Shopify
Calendaring
Adobe Business Catalyst
2.6
Shopify
Event/webinar marketing
Adobe Business Catalyst
2.4
Shopify

Social Media Marketing

Adobe Business Catalyst
8.2
Shopify
Social sharing and campaigns
Adobe Business Catalyst
7.8
Shopify
Social profile integration
Adobe Business Catalyst
8.6
Shopify

Reporting & Analytics

Adobe Business Catalyst
7.1
Shopify
Dashboards
Adobe Business Catalyst
8.1
Shopify
Standard reports
Adobe Business Catalyst
7.1
Shopify
Custom reports
Adobe Business Catalyst
6.2
Shopify

Platform & Infrastructure

Adobe Business Catalyst
6.3
Shopify
API
Adobe Business Catalyst
6.6
Shopify
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Shopify
Customizability
Adobe Business Catalyst
6.1
Shopify
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Shopify

Online Storefront

Adobe Business Catalyst
Shopify
8.5
Product catalog & listings
Adobe Business Catalyst
Shopify
8.7
Product management
Adobe Business Catalyst
Shopify
9.1
Bulk product upload
Adobe Business Catalyst
Shopify
8.1
Branding
Adobe Business Catalyst
Shopify
8.5
Mobile storefront
Adobe Business Catalyst
Shopify
8.6
Product variations
Adobe Business Catalyst
Shopify
7.9
Website integration
Adobe Business Catalyst
Shopify
8.8
Visual customization
Adobe Business Catalyst
Shopify
8.3
CMS
Adobe Business Catalyst
Shopify
8.2

Online Shopping Cart

Adobe Business Catalyst
Shopify
8.6
Abandoned cart recovery
Adobe Business Catalyst
Shopify
8.6
Checkout user experience
Adobe Business Catalyst
Shopify
8.7

Online Payment System

Adobe Business Catalyst
Shopify
9.4
eCommerce security
Adobe Business Catalyst
Shopify
9.4

eCommerce Marketing

Adobe Business Catalyst
Shopify
8.1
Promotions & discounts
Adobe Business Catalyst
Shopify
8.5
Personalized recommendations
Adobe Business Catalyst
Shopify
8.2
SEO
Adobe Business Catalyst
Shopify
7.7

eCommerce Business Management

Adobe Business Catalyst
Shopify
8.1
Multi-site management
Adobe Business Catalyst
Shopify
6.8
Order processing
Adobe Business Catalyst
Shopify
8.7
Inventory management
Adobe Business Catalyst
Shopify
8.5
Shipping
Adobe Business Catalyst
Shopify
8.6
Custom functionality
Adobe Business Catalyst
Shopify
7.8

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Displaying or marketing products
  • Convey interest to direct traffic to website
  • Browse available products from the company
Kristie Quach profile photo

Cons

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo
  • One con would be that there is so much in Shopify that it can be confusing to someone. It takes a lot of practice and can lead to frustration if you do not understand what you are doing.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo
Shopify8.9
Based on 13 answers
It was too expensive for the state that my business was in. After I get up on my feet again and can gain more of a customer base it may be an option. Right now it just was not a feasible way for me to run my growing business. I hope to use it again soon
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Shopify7.0
Based on 2 answers
I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
No photo available

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Shopify10.0
Based on 1 answer
No answer on this topic is available.

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
Shopify9.0
Based on 1 answer
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I prefer Adobe Business Catalyst to the open source competitors because they require a bit of upkeep to keep versions and plug-ins updated; BC does the versioning and updating for you.
Jerry Dever profile photo
Shopify and BigCommerce are similar to each other in the sense that they have a very similar back end to the website. The ability to upload products is very similar and able to control settings. However, Shopify does seem to be easier to understand and has some added features that BigCommerce does not have. Also, the support staff for Shopify is 10/10 where BigCommerce cannot beat.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • We are achieving our overall business goals with the store.
Paul K Saunders profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Shopify

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details