What users are saying about

Shopify

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
185 Ratings
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Shopify

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
185 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Shopify

Shopify is a good solution for a small- to mid-size business that needs an easy-to-manage eCommerce solution. Since it is not easy to customize the design of a Shopify site, I'd strongly recommend just selecting one of the premium themes to start out with and then hire a specialist to do custom design later when you're making enough profit to warrant a redesign.
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Shopify
WYSIWYG email editor
Adobe Business Catalyst
2.4
Shopify
Dynamic content
Adobe Business Catalyst
9.0
Shopify
Ability to test dynamic content
Adobe Business Catalyst
7.7
Shopify
Landing pages
Adobe Business Catalyst
6.8
Shopify
A/B testing
Adobe Business Catalyst
7.0
Shopify
Mobile optimization
Adobe Business Catalyst
8.0
Shopify
Email deliverability
Adobe Business Catalyst
8.1
Shopify
List management
Adobe Business Catalyst
3.1
Shopify
Triggered drip sequences
Adobe Business Catalyst
6.8
Shopify

Lead Management

Adobe Business Catalyst
1.8
Shopify
Lead nurturing
Adobe Business Catalyst
1.7
Shopify
Lead scoring and grading
Adobe Business Catalyst
2.2
Shopify
Data quality management
Adobe Business Catalyst
1.4
Shopify
Automated sales alerts and tasks
Adobe Business Catalyst
1.7
Shopify

Campaign Management

Adobe Business Catalyst
2.4
Shopify
Calendaring
Adobe Business Catalyst
2.5
Shopify
Event/webinar marketing
Adobe Business Catalyst
2.3
Shopify

Social Media Marketing

Adobe Business Catalyst
8.2
Shopify
Social sharing and campaigns
Adobe Business Catalyst
7.8
Shopify
Social profile integration
Adobe Business Catalyst
8.6
Shopify

Reporting & Analytics

Adobe Business Catalyst
7.0
Shopify
Dashboards
Adobe Business Catalyst
8.0
Shopify
Standard reports
Adobe Business Catalyst
7.0
Shopify
Custom reports
Adobe Business Catalyst
6.1
Shopify

Platform & Infrastructure

Adobe Business Catalyst
6.5
Shopify
API
Adobe Business Catalyst
7.4
Shopify
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Shopify
Customizability
Adobe Business Catalyst
6.0
Shopify
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Shopify

Online Storefront

Adobe Business Catalyst
Shopify
8.4
Product catalog & listings
Adobe Business Catalyst
Shopify
9.1
Product management
Adobe Business Catalyst
Shopify
9.1
Bulk product upload
Adobe Business Catalyst
Shopify
8.3
Branding
Adobe Business Catalyst
Shopify
8.6
Mobile storefront
Adobe Business Catalyst
Shopify
8.6
Product variations
Adobe Business Catalyst
Shopify
7.8
Website integration
Adobe Business Catalyst
Shopify
8.5
Visual customization
Adobe Business Catalyst
Shopify
7.8
CMS
Adobe Business Catalyst
Shopify
8.2

Online Shopping Cart

Adobe Business Catalyst
Shopify
8.7
Abandoned cart recovery
Adobe Business Catalyst
Shopify
8.5
Checkout user experience
Adobe Business Catalyst
Shopify
8.9

Online Payment System

Adobe Business Catalyst
Shopify
9.5
eCommerce security
Adobe Business Catalyst
Shopify
9.5

eCommerce Marketing

Adobe Business Catalyst
Shopify
8.3
Promotions & discounts
Adobe Business Catalyst
Shopify
8.7
Personalized recommendations
Adobe Business Catalyst
Shopify
8.3
SEO
Adobe Business Catalyst
Shopify
8.0

eCommerce Business Management

Adobe Business Catalyst
Shopify
8.1
Multi-site management
Adobe Business Catalyst
Shopify
6.8
Order processing
Adobe Business Catalyst
Shopify
8.8
Inventory management
Adobe Business Catalyst
Shopify
8.4
Shipping
Adobe Business Catalyst
Shopify
8.6
Custom functionality
Adobe Business Catalyst
Shopify
7.8

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Ease of product creation and management.
  • Zero ongoing IT maintenance issues.
  • Streamlined and stylish consumer-facing website.
Gary Gray profile photo

Cons

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo
  • Product categories and subcategories are time consuming and non-standard to implement.
  • Building out the front end was more time consuming than expected.
  • Available plugins of widely varied quality.
Gary Gray profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
Shopify8.9
Based on 13 answers
It was too expensive for the state that my business was in. After I get up on my feet again and can gain more of a customer base it may be an option. Right now it just was not a feasible way for me to run my growing business. I hope to use it again soon
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Shopify7.0
Based on 2 answers
I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
No photo available

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Shopify10.0
Based on 1 answer
No answer on this topic is available.

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
Shopify9.0
Based on 1 answer
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst has Web Apps which makes all the difference between them and competitors. Without that, BC would be behind many of the other CMS systems out there. Being a hosted system without any maintenance needs also puts it ahead of others. LightCMS is easier for clients to use, but not as customization and Evoq or DNN is over complex but a stronger platform..
John Reitz profile photo
Shopify was actually the first and only product of its kind that we have used. It was recommended to us from another organization doing similar work to ours and we have stuck with it from then on since it has been able to fulfill our needs for both online and on site sales.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Better customer service
  • Faster site builds.
  • Workflow notifications and faster response time.
Nancy Sheridan profile photo
  • Shopify plugs us into Google shopping automatically
  • My cost compared to income is VERY low
  • All positive
John Tribolet profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Shopify

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details