RUN powered by ADP is a benefits administration and payroll platform for small businesses with light additional HR features. It runs on a cloud-based platform with mobile accessibility.
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isolved
Score 7.9 out of 10
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isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits.
I think RUN Powered by ADP® is suitable for any business - large or small - it takes the workload and tax issues off of already burdened small business owners. With my package, I can also post job openings, have access to HR assistance and I also swear by Pay by Pay for Workers Comp.
isolved is incredibly cost effective and capable for a mid-size organizations looking for full automation on SAS online software.
It would be overkill for very small organizations and not meet the needs of larger organizations without the addition of many of its optionally purchased add on modules.
I would like to see a change in the payroll processing so that when you have to save for later, you don't have to reenter all the information you have already entered.
Make it easier for the employees to track their used vacation and PTO hours.
A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication
Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
I believe Isolved has helped with allot of our previous payroll and HR issues but I am not the sole person responsible for making the decisions. If it were my responsibility to make the decision I would say yes, my input does weigh heavily on the choices but it's not guaranteed.
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
Support is good highly trained and never usually takes ten minutes to get a rep on the call, often it's a couple of minutes. At a competitor the average call for a rep was 45 minutes to a hour. If the rep doesn't have a solution for your challenge they will escalate to someone that does.
We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
RUN Powered by ADP® is quicker and easier to navigate and understand, with fewer hoops to jump through when needing to complete a task. RUN Powered by ADP® also allows to faster help when needed to get you back on track and not falling behind.
I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
The payroll tax service eliminates the exposure penalties if we do them and make a mistake.
Do not have to reconcile the Payroll Bank Account for the the checks issued to employees. We just need to reconcile the transaction from ADP for tax and net check amounts.
The history of employees is kept on the ADP portal, and we do not have to manage to keep that updated.
Employees can access their records, saving us time not having to look up things for them.
