What users are saying about
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Top Rated
1746 Ratings
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Top Rated
120 Ratings

ADP Workforce Now

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Top Rated
1746 Ratings
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Score 8 out of 100

isolved

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Top Rated
120 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

ADP Workforce Now

ADP Workforce Now is a great product to use for medium/large businesses. It makes many of the tedious things like PTO, payroll, HR tasks, and taxes, simple. There are endless possibilities with their custom reports and analytics tools, which can give great insight into your business that you may have not considered in the past. ADP Workforce Now is one of the most user-friendly products that you can get, but it can be quite daunting when you are an administrator/practitioner. There is so much content for each section and it can be overwhelming at times.
Brandon Cerney | TrustRadius Reviewer

isolved

isolved is great for larger companies who want to have one program that can manage all of their payroll, human resources and time keeping needs in one. It flows together nicely and really does make everything more efficient. If you work for a small business you might not need or want all of the features that isolved provides, but I really think all businesses could benefit from a program like this.
Holly Anderson | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
isolved
7.8
Employee demographic data
ADP Workforce Now
8.4
isolved
8.9
Employment history
ADP Workforce Now
8.1
isolved
9.0
Job profiles and administration
ADP Workforce Now
7.9
isolved
7.4
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.6
isolved
8.0
Organizational charting
ADP Workforce Now
6.6
isolved
6.6
Organization and location management
ADP Workforce Now
7.3
isolved
7.1
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.3
isolved
7.6

Payroll Management

ADP Workforce Now
8.1
isolved
8.1
Pay calculation
ADP Workforce Now
8.5
isolved
9.3
Support for external payroll vendors
ADP Workforce Now
7.5
isolved
6.8
Off-cycle/On-Demand payment
ADP Workforce Now
8.0
isolved
8.2
Benefit plan administration
ADP Workforce Now
7.9
isolved
8.0
Direct deposit files
ADP Workforce Now
8.7
isolved
9.1
Salary revision and increment management
ADP Workforce Now
8.1
isolved
7.3
Reimbursement management
ADP Workforce Now
7.8
isolved
8.3

Leave and Attendance Management

ADP Workforce Now
7.8
isolved
8.0
Approval workflow
ADP Workforce Now
7.9
isolved
7.6
Balance details
ADP Workforce Now
7.7
isolved
8.4
Annual carry-forward and encashment
ADP Workforce Now
7.8
isolved
8.0

Employee Self Service

ADP Workforce Now
8.1
isolved
8.4
View and generate pay and benefit information
ADP Workforce Now
8.6
isolved
9.0
Update personal information
ADP Workforce Now
8.6
isolved
9.1
View company policy documentation
ADP Workforce Now
8.2
isolved
7.7
Employee recognition
ADP Workforce Now
7.5
isolved
6.8
View job history
ADP Workforce Now
7.7
isolved
9.1

Asset Management

ADP Workforce Now
6.0
isolved
8.0
Tracking of all physical assets
ADP Workforce Now
6.0
isolved
8.0

HR Reporting

ADP Workforce Now
7.2
isolved
7.9
Report builder
ADP Workforce Now
7.3
isolved
8.1
Pre-built reports
ADP Workforce Now
7.5
isolved
8.0
Ability to combine HR data with external data
ADP Workforce Now
6.9
isolved
7.7

Onboarding

ADP Workforce Now
5.4
isolved
8.0
New hire portal
ADP Workforce Now
6.1
isolved
8.3
Manager tracking tools
ADP Workforce Now
4.8
isolved
7.7

Performance and Goals

ADP Workforce Now
7.5
isolved
6.5
Corporate goal setting
ADP Workforce Now
7.7
isolved
6.6
Individual goal setting
ADP Workforce Now
7.6
isolved
6.5
Line-of sight-visibility
ADP Workforce Now
7.4
isolved
6.2
Performance tracking
ADP Workforce Now
7.5
isolved
6.6

Performance Management

ADP Workforce Now
7.3
isolved
7.1
Performance plans
ADP Workforce Now
7.1
isolved
7.2
Performance improvement plans
ADP Workforce Now
7.2
isolved
7.2
Review status tracking
ADP Workforce Now
7.3
isolved
7.1
Review reminders
ADP Workforce Now
7.5
isolved
7.0
Multiple review frequency
ADP Workforce Now
7.5
isolved
6.8

Succession Planning

ADP Workforce Now
6.0
isolved
7.5
Create succession plans/pools
ADP Workforce Now
5.8
isolved
7.4
Candidate ranking
ADP Workforce Now
5.8
isolved
7.5
Candidate search
ADP Workforce Now
6.3
isolved
7.4
Candidate development
ADP Workforce Now
6.2
isolved
7.4

Recruiting / ATS

ADP Workforce Now
6.8
isolved
7.9
Job Requisition Management
ADP Workforce Now
7.7
isolved
7.4
Company Website Posting
ADP Workforce Now
7.8
isolved
7.8
Publish to Social Media
ADP Workforce Now
7.2
isolved
8.3
Job Search Site Posting
ADP Workforce Now
7.5
isolved
8.3
Duplicate Candidate Prevention
ADP Workforce Now
2.3
isolved
7.6
Applicant Tracking
ADP Workforce Now
7.7
isolved
7.9
Notifications and Alerts
ADP Workforce Now
7.7
isolved
7.6

Pros

ADP Workforce Now

  • Great support - We have a dedicated support specialist just for us. When she is out on vacation, she does have a back up we can speak to
  • Many reporting features. ADP easily allows you to create reports by allowing you to add any category you want by dragging that category into the reports section.
Stephenny Queiroz | TrustRadius Reviewer

isolved

  • Flexibility. Schedule templates can be created at departmental level and managers can be made responsible for maintaining schedules rather than HR. Time entries can be edited on multiple levels (punches or total hours worked). New security groups can be easily added anytime.
  • Reporting Power. TimeForce provides a significant number of standard reports for HR, manager and audit purposes.
  • Import Utility. It is very easy to update the system with new employment-related data through by importing .csv documents through TF Import Utility.
Anonymous | TrustRadius Reviewer

Cons

ADP Workforce Now

  • The Performance Improvement Plan Form - It lacks the same consistency as the other performance management forms. No printable feature for the finalized PIP Plan, so that it can be provided to the employee for their records. Now we just copy and paste or screen shot it for employees, which looks less polished. Limited space to document without attaching forms in key competency areas. For a PIP documentation is critical and we want managers to write more and not have to edit what they are attempting to convey. Does not have a notification feature to keep managers on track like the other plans. This process becomes manually intensive for me as the administrator and I must be the one to remind managers. Would prefer more automation.
  • Job Titles and Competencies - Need an easier way to swap out. We are currently creating core competencies for the bank and would like to be able to easily swap out and plug in the new competencies. Right now we have to go into each job title, manually remove all of the job competencies and then manually plug in the new competencies. Not hard, but time-consuming
  • Job Descriptions - Would like a place to store job descriptions so that managers and employees can access them as needed. Would also be nice if they had a sign off feature included that allows employees to sign off in the app and stored for HR review.
  • PTO Balances - Not sure if it always shows the most up-to-date balances. Would also like to be able to see as an end user, all the days I have taken so that I can align them with my balances and for record-keeping.
Lavette Bobbitt | TrustRadius Reviewer

isolved

  • Customer Service - My current reps are amazing (Michelle Maney & Sherri Schatzel) but it took some changes to get the right fit. Previously when with Performance I could call our reps direct & always get someone right way. If there was a big issue Pen Gaines was a phone call away & could handle most anything.
  • Start Up Team - We added a 3rd company informing the team we needed it soon (before yr end 2020), all rules should mirror other 2, and I offered to input the employees myself (and did). Even after contacting Pen there was nothing he could do to escalate the issue and we had to wait vs starting the year for 8 employees we were pulling from the other 2 on 1 payroll.
Aubrey Pelton | TrustRadius Reviewer

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 9.2
Based on 76 answers
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Samuel Rodriguez | TrustRadius Reviewer

isolved

isolved 8.5
Based on 14 answers
I don't have a decision in whether to renew the license or not, however if I did I would strongly recommend renewing the license, unless there were a system that would sync up with our payroll program, then I would lean more to the other program simply from a biased standpoint of it being easier for my position.
Steven Houk | TrustRadius Reviewer

Usability

ADP Workforce Now

ADP Workforce Now 8.2
Based on 70 answers
Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users
Melissa Rauch | TrustRadius Reviewer

isolved

isolved 8.6
Based on 5 answers
I have found as the administrator it is very cumbersome for most individuals to use and it is not very intuitive. An individual that is not technologically advanced will have difficulty using as well as those that are lazy and just do not want to learn to do it. The manuals they give you are not helpful for the web-based program. I had to create my own with pictures for most individuals to understand the system.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ADP Workforce Now

ADP Workforce Now 7.9
Based on 19 answers
ADP outages are very rare
Stephanie Swap | TrustRadius Reviewer

isolved

isolved 8.6
Based on 4 answers
It's always online, always available.
MICHELE KING | TrustRadius Reviewer

Performance

ADP Workforce Now

ADP Workforce Now 7.6
Based on 17 answers
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Stephanie Bidle | TrustRadius Reviewer

isolved

isolved 8.2
Based on 2 answers
Not too quickly. This could use some improvement maybe
Melissa Gering | TrustRadius Reviewer

Support Rating

ADP Workforce Now

ADP Workforce Now 7.4
Based on 358 answers
Out of all the HRIS's I have used, this is by far the easiest and most user friendly. I know that when I call customer service I am going to get my problem resolved in a very timely manner and have the confidence that the individual that I am working with knows the system inside and out.
Amanda Rohde | TrustRadius Reviewer

isolved

isolved 9.1
Based on 9 answers
Our agency used a 3rd party payroll vendor that was a partner of Infinisource iSolved so we didn't experience Infinisource iSolved support directly. However, our clients seemed to feel that the support was more than satisfactory. We never fielded complaints from them about their use of Infinisource iSolved or the service they received from it.
Meghan Elise Guffee | TrustRadius Reviewer

In-Person Training

ADP Workforce Now

ADP Workforce Now 4.2
Based on 8 answers
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Stephanie Bidle | TrustRadius Reviewer

isolved

isolved 9.1
Based on 1 answer
All over the phone, but it was comprehensive.
MICHELE KING | TrustRadius Reviewer

Online Training

ADP Workforce Now

ADP Workforce Now 7.0
Based on 16 answers
Didn't really use it much as it was too difficult to find the correct training. Sound bytes are sometime helpful, but are not available for more complex issues. I learned most of it on my own just by experimenting or by calling and speaking to a support specialist. The issue with that is being able to reach someone.
Rayna Bissey | TrustRadius Reviewer

isolved

isolved 8.6
Based on 2 answers
The help videos are great
Melissa Gering | TrustRadius Reviewer

Implementation Rating

ADP Workforce Now

ADP Workforce Now 6.4
Based on 51 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP | TrustRadius Reviewer

isolved

isolved 8.6
Based on 11 answers
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADP Workforce Now

Paychex was great and was functioning well. With all their emphasis on Paychex Flex, we were getting left behind with Preview. We were aware that Preview was going to "go away" and each time we spoke with them about the new Flex Platform, it was clear we were going to be a challenge with the vast number of Pay and Earning Codes, as Flex could not accommodate them. If began to feel like we were getting left behind each time we saw the Flex presentation and no change had been made to the number of allowable Pay/earning codes that could be used with Flex.
Julie Snow | TrustRadius Reviewer

isolved

I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Vicki Burnett | TrustRadius Reviewer

Scalability

ADP Workforce Now

ADP Workforce Now 7.6
Based on 612 answers
Numerous types of employers use [ADP Workforce Now] worldwide and it's interesting to see webinars or articles about how others are using it compared to how we use it. It's completely customizable to your needs and if it's not, the next update will potentially have a new feature or something you can implement easily.
Vanessa Fitzpatrick | TrustRadius Reviewer

isolved

isolved 8.6
Based on 3 answers
We have grown by 50% since we started using iSolved, and its scalability is perfect.
MICHELE KING | TrustRadius Reviewer

Return on Investment

ADP Workforce Now

  • Having the Payroll Services streamlined, quite a few of our employees now utilize the mobile app.
  • There is quite a bit of a learning curve with this product - especially for a small business. But it is worth it as some companies, such as Zenefits, are easy to navigate, they have more limitations and lack of support compared to WFN.
Pamela Downey | TrustRadius Reviewer

isolved

  • TimeForce has had a huge benefit in keeping track of overtime hours for our company. It has a great reporting feature that allows you to see who is nearing currently nearing overtime.
  • It has made it a breeze to keep track of employee accruals and usage. Everything is automatically generated and easily renewed at the beginning of the year, keeping track of what was used and what is still available.
  • All punches are audited along with information on what system sent the time clock entry, which makes it great to monitor accuracy and protect in the rare case of false punches.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ADP Workforce Now Editions & Modules

Edition
EssentialContact sales team
EnchancedContact sales team
CompleteContact sales team
HR ProContact sales team
Payroll EssentialsContact sales team
HR PlusContact sales team
Hiring AdvantageContact sales team
Performance PlusContact sales team
  1. none
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

isolved

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

isolved Editions & Modules

Edition
isolved$4.001
  1. Per Employee Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ADP Workforce Now
8.0
isolved
7.9

Likelihood to Renew

ADP Workforce Now
9.2
isolved
8.5

Usability

ADP Workforce Now
8.2
isolved
8.6

Reliability and Availability

ADP Workforce Now
7.9
isolved
8.6

Performance

ADP Workforce Now
7.6
isolved
8.2

Support Rating

ADP Workforce Now
7.4
isolved
9.1

In-Person Training

ADP Workforce Now
4.2
isolved
9.1

Online Training

ADP Workforce Now
7.0
isolved
8.6

Implementation Rating

ADP Workforce Now
6.4
isolved
8.6

Scalability

ADP Workforce Now
7.6
isolved
8.6

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