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Akita vs. Vitally

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Akita
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base. The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data. According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group…
$100
per user
Vitally
Score 8.6 out of 10
N/A
Vitally in New York offers an out of the box customer success platform designed to help B2B SaaS companies better understand their customers and drive customer experience, leading to better customer retention.N/A
Pricing
AkitaVitally
Editions & Modules
Professional
$100.00
per user
No answers on this topic
Offerings
Pricing Offerings
AkitaVitally
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details2 user minimum.—
More Pricing Information
Community Pulse
AkitaVitally
Top Pros

No answers on this topic

Features
AkitaVitally
Security
Comparison of Security features of Product A and Product B
Akita
-
Ratings
Vitally
10.0
1 Ratings
13% above category average
Role-based user permissions00 Ratings10.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Akita
-
Ratings
Vitally
10.0
1 Ratings
16% above category average
API00 Ratings10.01 Ratings
Integration with Salesforce.com00 Ratings10.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Akita
-
Ratings
Vitally
10.0
1 Ratings
14% above category average
Product usage00 Ratings10.01 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Akita
-
Ratings
Vitally
9.7
1 Ratings
15% above category average
NPS surveys00 Ratings8.01 Ratings
Customer profiles00 Ratings10.01 Ratings
Automated workflow00 Ratings10.01 Ratings
Internal collaboration00 Ratings10.01 Ratings
Customer health scoring00 Ratings10.01 Ratings
Customer segmentation00 Ratings10.01 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Akita
-
Ratings
Vitally
9.8
1 Ratings
18% above category average
Customer health trends00 Ratings10.01 Ratings
Engagement analytics00 Ratings10.01 Ratings
Revenue forecasting00 Ratings9.01 Ratings
Dashboards00 Ratings10.01 Ratings
Best Alternatives
AkitaVitally
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AkitaVitally
Likelihood to Recommend
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AkitaVitally
Likelihood to Recommend
Akita
No answers on this topic
Vitally
  • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
  • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
Verified User
Anonymous
Read full review
Pros
Akita
No answers on this topic
Vitally
  • Simple setup
  • Detailed reporting
  • Automates manual tasks
  • Excellent support
Verified User
Anonymous
Read full review
Cons
Akita
No answers on this topic
Vitally
  • NPS measurement is not particularly customizable
Verified User
Anonymous
Read full review
Alternatives Considered
Akita
No answers on this topic
Vitally
  • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
  • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
  • Vitally worked out to be much cheaper for our needs.
Verified User
Anonymous
Read full review
Return on Investment
Akita
No answers on this topic
Vitally
  • Increased renewal rates
  • Reduced overall time spent analyzing customer health
  • Reduces manual tasks for customer health
Verified User
Anonymous
Read full review
ScreenShots

Akita Screenshots

Screenshot of Account View: Akita aggregates your customer data from 100+ SaaS tools providing a 360-degree view of each customer.Screenshot of Customer Success Manager (CSM) Inbox: See what's most important and support your customers proactively.Screenshot of Customer Lifecycle Management: Visualize and track the progress of your customers through custom-defined lifecycle stages.Screenshot of Customizable and Shareable Dashboards: Give your CSMs a high-level view of the health of their accounts. Build multiple dashboards and share them with your teammates.